title: No trolley waits at all.
abstract: I was working in an A&E department on the day of Caswatch, the annual snapshot survey of trolley waits undertaken by the Association of Community Health Councils in England and Wales (ACHCEW). Early in the afternoon, a sister came over to a few of us and lividly described a conversation she had just had with the Director of Nursing and Quality. She was informed that there would be no trolley waits that day in A&E because 'we have made sure beds will be available on the wards'.