title: A tool for the job.
abstract: In May 2002, the Department of Health published an audit tool to help social services departments (SSDs) improve services for older people from minority ethnic communities. Traditionally, health and social care providers in the UK have adopted a 'colour-blind' approach, seeking to provide universal services to everyone on the basis of their need, irrespective of who they are. More recently, we have come to understand that this can be discriminatory.
authors.affiliation: The Health Services Management Centre, University of Birmingham.
authors.forename: Jon
authors.initials: J
authors.lastname: Glasby