title: Queuing for care.
abstract: THE NHS PLAN aims to move the NHS from the mid 20th century to the 21st century ( DoH 2000 ). It aims to change the culture of the NHS from a bureaucracy insensitive to the needs of people it serves, to one that is customer-focussed. This will involve radical changes to the NHS culture and it is unlikely that those changes can be implemented quickly ( Nazarko, 1996 ). It acknowledges the structural problems inherent in the NHS and aims to deliver a quality service. Does the NHS Plan give professionals the tools to deliver a quality service? How will other social policy initiatives help or hinder professionals in their efforts? Let us examine the potential benefits and pitfalls.
authors.affiliation: Nightingale House and visiting lecturer South Bank University and Kings College.
authors.forename: Linda
authors.initials: L
authors.lastname: Nazarko