title: Lessons from disaster: Creating a business continuity plan that really works.
abstract: Business Continuity Planning (BCP) is well established as a key plank in an organisation's risk management process. But how effective is BCP when disaster strikes? This paper examines the experiences of organisations following the 2010-11 Canterbury, New Zealand earthquakes. The study finds that BCP was helpful for all organisations interviewed but more attention is needed on the management of societal and personal impacts; development of employee resilience, identification of effective crisis leaders; right-sizing plans and planning to seize opportunities post-disaster.
authors.affiliation: Resilient Organisations Ltd, Room 348, College of Business and Law, University of Canterbury, Private Bag 4800, Christchurch, New Zealand.
authors.forename: Tracy
authors.initials: T
authors.lastname: Hatton
authors.forename: Eleanor
authors.initials: E
authors.lastname: Grimshaw
authors.forename: John
authors.initials: J
authors.lastname: Vargo
authors.forename: Erica
authors.initials: E
authors.lastname: Seville
mesh_terms: D003132:Commerce / Q000458:organization & administration*; D004189:Disaster Planning / Q000458:organization & administration*; D055866:Earthquakes; D004630:Emergencies; D006801:Humans; D009520:New Zealand; D016730:Program Development; D015397:Program Evaluation; D012308:Risk Management / Q000458:organization & administration*