title: Letters.
abstract: I was delighted to read your editorial highlighting good care and would like to add my own example. My grandmother-in-law is 93, has lost visual and hearing functioning completely and lives in an old age care home where the nurses, social workers and other helpers are committed to providing quality of care in a 'family-visible' way.
authors.affiliation: The Chinese University of Hong Kong.
authors.forename: Zenobia
authors.initials: Z
authors.lastname: Chan