title: Conferences.
abstract: The New NHS Complaints Procedure: Making it work June 22 Venue: central London Lead for NHS complaints and clinical negligence at the Department of Health Chris Bostock gives one of the keynote addresses at this conference aimed at helping the implementation of the new health service complaints procedure, which came into effect on June 1. Further details: the bookings administration department at Harrogate Management Centre. Tel: 01423 506611. Email: info@hmc.co.uk Website: www.hmc.co.uk.