title: Meaningful use of the electronic patient portal - Virginia Mason's journey to create the perfect online patient experience.
abstract: We present a case study of Virginia Mason Medical Center's successful implementation of the online patient portal. The organization exceeded its Meaningful Use 2 View/Download/Transmit targets and national benchmarks, with over 70% of unique patient encounters being provided timely online access to their health information, over 50% viewing, downloading, and transmitting health information electronically, and potential cost savings to the institution. Key lessons learned in our implementation process were.
authors.affiliation: Virginia Mason Medical Center, Center for Health Care Improvement Science, 1100 Ninth Avenue, Seattle, WA 98101, United States. Electronic address: Norris.Kamo@virginiamason.org.
authors.forename: Norifumi
authors.initials: N
authors.lastname: Kamo
authors.affiliation: Virginia Mason Medical Center, Center for Health Care Improvement Science, 1100 Ninth Avenue, Seattle, WA 98101, United States.
authors.forename: A James
authors.initials: AJ
authors.lastname: Bender
authors.affiliation: Virginia Mason Medical Center, Center for Health Care Improvement Science, 1100 Ninth Avenue, Seattle, WA 98101, United States.
authors.forename: Kavitha
authors.initials: K
authors.lastname: Kalmady
authors.affiliation: Virginia Mason Medical Center, Center for Health Care Improvement Science, 1100 Ninth Avenue, Seattle, WA 98101, United States.
authors.forename: C Craig
authors.initials: CC
authors.lastname: Blackmore
mesh_terms: D016494:Computer Security / Q000592:standards / Q000639:trends; D057286:Electronic Health Records / Q000592:standards / Q000639:trends; D006801:Humans; D020407:Internet; D062527:Meaningful Use; D010358:Patient Participation / Q000523:psychology; D000072638:Patient Portals / Q000592:standards* / Q000706:statistics & numerical data*; D018802:Patient-Centered Care / Q000379:methods / Q000592:standards*; D058996:Quality Improvement; D014861:Washington