title: Have a nice day.
abstract: Today's NHS is dynamic, multifaceted and complex, and the task of delivering care is not easy. Receiving care is a profoundly personal experience and perceptions of the quality of care being offered are highly individual. As part of their endeavours to measure the quality of service being offered at Maesteg Community Hospital, South Wales, the staff of the day hospital wanted to obtain the views of the older people who attended. Twenty-one were selected to reflect 'typical' users of the day hospital services, including both past and present users and those who attended on different days. They ranged in age from 65 to 80-plus, with various abilities and care needs.
authors.affiliation: School of Care Sciences, University of Glamorgan.
authors.forename: Pat
authors.initials: P
authors.lastname: White
authors.affiliation: Maesteg Community Hospital.
authors.forename: Tracy
authors.initials: T
authors.lastname: Rimmer
authors.affiliation: Maesteg Day Hospital.
authors.forename: Julie
authors.initials: J
authors.lastname: Hayes