title: On the front line.
abstract: STAFF ARE our most valuable asset. But do we have the information, skills, processes and culture to make the most of it? What is clear is that there is no single 'big bang' approach to the challenge of turning rhetoric into reality but rather a series of steps that lead to a coherent strategy with demonstrable results.
authors.affiliation: Grampian University Hospitals NHS Trust, Aberdeen, and nurse director at NHS Grampian.
authors.forename: David
authors.initials: D
authors.lastname: Benton