title: Calls to NHS direct: qualifications matter.
abstract: About 40 per cent of the calls to NHS Direct concern children. This study sought to determine whether call length and outcome differed depending on whether registered sick children's nurses (RSCNs) or registered nurses (RNs) triaged children presenting with 'fever' or 'rash'. It involved analysing a total of 1,281 calls taken by 11 RSCNs and 11 RNs.