title: Patient Experience Must Move Beyond Bad Apples.
authors.affiliation: From University of Wisconsin Hospital & Clinics, University of Wisconsin School of Medicine and Public Health, Madison, Wisconsin; Yale School of Medicine, New Haven, Connecticut; Massachusetts General Hospital, Harvard Medical School, Massachusetts General Physicians' Organization, and Brigham and Women's Hospital, Boston, Massachusetts; and Press Ganey, South Bend, Indiana.
authors.forename: Azita
authors.initials: A
authors.lastname: Hamedani
authors.affiliation: From University of Wisconsin Hospital & Clinics, University of Wisconsin School of Medicine and Public Health, Madison, Wisconsin; Yale School of Medicine, New Haven, Connecticut; Massachusetts General Hospital, Harvard Medical School, Massachusetts General Physicians' Organization, and Brigham and Women's Hospital, Boston, Massachusetts; and Press Ganey, South Bend, Indiana.
authors.forename: Basmah
authors.initials: B
authors.lastname: Safdar
authors.affiliation: From University of Wisconsin Hospital & Clinics, University of Wisconsin School of Medicine and Public Health, Madison, Wisconsin; Yale School of Medicine, New Haven, Connecticut; Massachusetts General Hospital, Harvard Medical School, Massachusetts General Physicians' Organization, and Brigham and Women's Hospital, Boston, Massachusetts; and Press Ganey, South Bend, Indiana.
authors.forename: Emily
authors.initials: E
authors.lastname: Aaronson
authors.affiliation: From University of Wisconsin Hospital & Clinics, University of Wisconsin School of Medicine and Public Health, Madison, Wisconsin; Yale School of Medicine, New Haven, Connecticut; Massachusetts General Hospital, Harvard Medical School, Massachusetts General Physicians' Organization, and Brigham and Women's Hospital, Boston, Massachusetts; and Press Ganey, South Bend, Indiana.
authors.forename: Thomas H
authors.initials: TH
authors.lastname: Lee
mesh_terms: D003695:Delivery of Health Care / Q000592:standards*; D006801:Humans; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000592:standards; D058996:Quality Improvement