title: The art of listening.
abstract: THE CARE Quality Commission (CQC) has made an early commitment to listen to what service users have to say about their experiences of health and social care ( CQC 2009 ). Its 'Voices into Action' charter outlines the new regulator's plans. The CQC aims to conduct studies to find out users' experiences of health and social care services, involve users in inspections, set up user panels, consult widely on CQC policy, work with Local Involvement Networks (LINks) and assess how providers and commissioners of services involve users. This is an ambitious set of goals, reflecting the growing demand for wider community and consumer involvement across public services generally.
authors.affiliation: The Relatives and Residents Association.
authors.forename: Les
authors.initials: L
authors.lastname: Bright