title: Out for consultation.
abstract: Public concerns Plans to improve how organisations in Wales deal with public concerns about health services have been put forward for consultation by the Welsh assembly government. The main proposal in Putting Things Right: A Better Way of Dealing with Concerns about Health Services is to replace the current two-stage complaints process of local resolution and independent reviews with a simpler, one-stage process in which all concerns are examined, run by trained teams based in NHS organisations. Full details, and a response form, are available at http://new.wales.gov.uk/consultations/healthsocialcare/puttingthingsright/?lang=en Reply by April 2.
authors.forename: Ruth
authors.initials: R
authors.lastname: Williams