title: Estephanie Dunn.
abstract: How do you do what you do every day? Experience has taught me that, in work, crises invariably emerge and plans unravel. Remaining calm, dealing with crises and re-prioritising as days unfold are crucial. Late stays at the office, or working in the evening or over the weekends at home, can be the result, and I try to avoid doing this too often, but deadlines have to be met.