title: A pilot study of an emotional intelligence training intervention for a paediatric team.
abstract: OBJECTIVE
  Emotional intelligence (EI) is the individual's ability to perceive, understand and manage emotion and to understand and relate effectively to others. We examined the degree to which EI training may be associated with a change in EI among different medical personnel and patient satisfaction.
  
  
  METHODS
  The EI of 17 physicians and 10 nurses in paediatric ward was prospectively evaluated with Bar-On's EI at baseline and after 18 months. 11 physicians who did not undergo the intervention served as controls.
  
  
  METHODS
  The intervention consisted of a training programme comprising group discussions, simulations and case studies.
  
  
  METHODS
  Pre-emotional quotient inventory (EQ-i) and post-EQ-i scores and patient satisfaction surveys of nurse and physicians pre-intervention and post-intervention were analysed.
  
  
  RESULTS
  The mean overall EI score of the study sample rose from 99.0±9.6 (both plus and minus mathematical operations standing for SD) at baseline to 105.4±10 (p<0.000) after 18 months, with the most robust increase (nearly 6%; p<0.003) manifested among physicians. In contrast, the control group's EI scores did not change over this period. Within the intervention group, physicians displayed a statistically significant increase in three of the five EI dimensions, compared with only one of the five EI dimensions for nurses. Patient satisfaction scores relating to physician care rose from 4.4 pre-intervention to 4.7 post-intervention (p=0.03).
  
  
  CONCLUSIONS
  An EI intervention led to an overall increase in EI scores, with a significant improvement in patient satisfaction. These findings suggest important potential benefits for both staff and their patients.
authors.affiliation: Pediatric Department, Bnai- Zion Medical Center, Bruce Rappaport Faculty of Medicine, Technion, Haifa, Israel.
authors.forename: Ellen
authors.initials: E
authors.lastname: Bamberger
authors.affiliation: Pediatric Department, Bnai- Zion Medical Center, Bruce Rappaport Faculty of Medicine, Technion, Haifa, Israel.
authors.forename: Jacob
authors.initials: J
authors.lastname: Genizi
authors.affiliation: Pediatric Department, Bnai- Zion Medical Center, Bruce Rappaport Faculty of Medicine, Technion, Haifa, Israel.
authors.forename: Nogah
authors.initials: N
authors.lastname: Kerem
authors.affiliation: EQ il, Haifa, Israel.
authors.forename: Ayalla
authors.initials: A
authors.lastname: Reuven-Lalung
authors.affiliation: EQ il, Haifa, Israel.
authors.forename: Niva
authors.initials: N
authors.lastname: Dolev
authors.affiliation: Pediatric Department, Bnai- Zion Medical Center, Bruce Rappaport Faculty of Medicine, Technion, Haifa, Israel.
authors.forename: Isaac
authors.initials: I
authors.lastname: Srugo
authors.affiliation: Bnai- Zion Medical Center, Bruce Rappaport Faculty of Medicine, Technion, Haifa, Isreal.
authors.forename: Amnon
authors.initials: A
authors.lastname: Rofe
mesh_terms: D002648:Child; D056348:Emotional Intelligence; D006801:Humans; D007318:Inservice Training; D010348:Patient Care Team; D017060:Patient Satisfaction; D010372:Pediatrics / Q000193:education*; D010865:Pilot Projects; D011795:Surveys and Questionnaires
keywords: EQ; Pediatric; Training; patient satisfaction