title: Making mediation work.
abstract: Mediation can be an effective way of solving conflict between staff members. It signifies a willingness for people to work together to discuss their differences in a constructive way, before going down the official grievance route.
authors: Zeba
authors: Z
authors: Arif
mesh_terms: D003220:Conflict, Psychological; D006801:Humans; D017008:Negotiating; D009740:Nursing Staff; D006113:United Kingdom