title: To know is to care...transformation through satisfaction.
authors: Faye Collins is the director of emergency services at Baylor Scott & White All Saints Medical Center in Fort Worth, Tex.
authors: Faye
authors: F
authors: Collins
mesh_terms: D001291:Attitude of Health Personnel; D004645:Empathy; D006801:Humans; D007629:Kentucky; D009718:Nurse Administrators / Q000523:psychology*; D009723:Nurse-Patient Relations; D009732:Nursing Care / Q000523:psychology*; D009740:Nursing Staff / Q000523:psychology*; D015279:Organizational Culture; D017060:Patient Satisfaction; D010549:Personal Satisfaction; D011795:Surveys and Questionnaires