[Information technologies intended to solve contingencies in the Peruvian subsidized health system affiliation: "Resuelve tu afiliación"].
The National Health Authority (SUSALUD) has developed an online platform, "ReSUelve tu afiliación", with the intent to solve the problems with health service access experienced by Peruvian citizens who hold health insurance policies through institutions that manage health insurance funds (IAFAS). This platform virtually articulates the main IAFAS in Peru, which receives requests from any user requiring an update on his/her affiliation status to be resolved within 24 hours. Nearly 8 months after the implementation of this platform, more than 55 thousand applications have been resolved, thus ensuring timely access to health services under the corresponding user coverage form. As a result, this platform has helped to guarantee citizens' rights to health service access in the face of infringement caused by delays in affiliation processing among the different IAFAS in Peru.
Intendencia de Investigación y Desarrollo, Superintendencia Nacional de Salud. Lima, Perú.|Facultad de Ingeniería de Sistemas, Universidad Nacional Mayor de San Marcos. Lima, Perú.
José
J
Villegas-Ortega
Intendencia de Investigación y Desarrollo, Superintendencia Nacional de Salud. Lima, Perú.
César
C
Loyola-Martínez
Intendencia de Investigación y Desarrollo, Superintendencia Nacional de Salud. Lima, Perú.
Javier
J
Santisteban-Romero
Intendencia de Investigación y Desarrollo, Superintendencia Nacional de Salud. Lima, Perú.
Mónica
M
Manchego-Lombardi
Intendencia de Investigación y Desarrollo, Superintendencia Nacional de Salud. Lima, Perú.|Facultad de Ciencias de la Salud, Universidad Peruana de Ciencias Aplicadas. Lima, Perú.
Michelle
M
Lozada-Urbano
D005260:Female; D006078:Government Programs; D006291:Health Policy; D006801:Humans; D000073256:Information Technology; D007348:Insurance, Health; D008297:Male; D010568:Peru