title: Finding the best ways to meet your patients' expectations.
abstract: Most nurses support the move towards a more patient-centred NHS, one not only designed around the needs of those receiving care but that also gives patients a 'voice'.
authors.forename: Mandy
authors.initials: M
authors.lastname: Day-Calder
mesh_terms: D001291:Attitude of Health Personnel; D006801:Humans; D009723:Nurse-Patient Relations; D009732:Nursing Care / Q000592:standards*; D009741:Nursing Staff, Hospital / Q000523:psychology*; D017060:Patient Satisfaction; D006113:United Kingdom