title: Transformational leadership in primary care: Clinicians' patterned approaches to care predict patient satisfaction and health expectations.
abstract: Clinicians face the complex challenge of motivating their patients to achieve optimal health while also ensuring their satisfaction. Inspired by transformational leadership theory, we proposed that clinicians' motivational behaviors can be organized into three patient care styles (transformational, transactional, and passive-avoidant) and that these styles differentially predict patient health outcomes. In two studies using patient-reported data and observer ratings, we found that transformational patient care style positively predicted patients' satisfaction and health expectations above and beyond transactional and passive-avoidant patient care style. These findings provide initial support for the patient care style approach and suggest novel directions for the study of clinicians' motivational behaviors.
authors.affiliation: 1 Armstrong State University, USA.
authors.forename: Ho Phi
authors.initials: HP
authors.lastname: Huynh
authors.affiliation: 2 University of California, Riverside, USA.
authors.forename: Kate
authors.initials: K
authors.lastname: Sweeny
authors.affiliation: 2 University of California, Riverside, USA.
authors.forename: Tricia
authors.initials: T
authors.lastname: Miller
mesh_terms: D000328:Adult; D000368:Aged; D001294:Attitude to Health; D001524:Behavioral Medicine; D003695:Delivery of Health Care / Q000458:organization & administration*; D005260:Female; D006801:Humans; D007857:Leadership; D008297:Male; D008875:Middle Aged; D009042:Motivation; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011320:Primary Health Care / Q000458:organization & administration*
keywords: health education; health expectations; health psychology; patient satisfaction; transformational leadership