title: A Stronger Patient Voice Improves Transparency and Care.
abstract: In the 2nd of a 3-part series on the value of patient and family advisory councils, an early adopter at a large, Magnet®-recognized healthcare system reveals ways in which an environment focused on strong partnerships, a culture of safety, and a commitment to transparency led to the creation of successful councils at multiple hospitals. The authors discuss nursing's integral role in championing and leading the councils, as well as the benefits of a strong patient-family voice in hospital operations and care processes.
authors.affiliation: Author Affiliations: Senior Vice President/Chief Nursing Officer (Dr Wadsworth) and System Director (Ms Harmer), Patient Experience, Mail Line Health, Bryn Mawr Hospital, Pennsylvania.
authors.forename: Barbara
authors.initials: B
authors.lastname: Wadsworth
authors.forename: Catherine A
authors.initials: CA
authors.lastname: Harmer
mesh_terms: D026683:Advisory Committees / Q000458:organization & administration / Q000592:standards / Q000639:trends; D006739:Hospital Administration / Q000592:standards* / Q000639:trends; D006801:Humans; D009718:Nurse Administrators / Q000458:organization & administration / Q000592:standards* / Q000639:trends; D009723:Nurse-Patient Relations; D009741:Nursing Staff, Hospital / Q000458:organization & administration / Q000592:standards*; D019982:Organizational Case Studies; D010358:Patient Participation; D011368:Professional-Family Relations