title: [Patient satisfaction evaluation at the Specialized Dental Centers in the Southeast Macro-region of Minas Gerais, Brazil, 2013].
abstract: this was a cross-sectional study using the Oral Health Services Quality Assessment Questionnaire, with a probabilistic sample of 256 patients, using multiple linear regression to identify variables associated with their satisfaction.
  
  
  
  most patients stated they were satisfied (86.7%), followed by barely satisfied (10.2%) and very satisfied (3.1%); there were differences in satisfaction among patients attending the different SDCs; independent variables associated with patient satisfaction were 'improved self-perceived oral health' (p=0.001) and less 'waiting time at the clinic' (p<0.001).
  
  
  
  he majority of patients were satisfied with the service provided; variables not analyzed in this study, including infrastructure, human resources and management, may have influenced the differences in patient satisfaction found between the different SDCs.
authors.affiliation: Secretaria Municipal de Saúde de Leopoldina, Departamento de Saúde Bucal, Leopoldina-MG, Brasil.
authors.forename: Elisa Shizuê
authors.initials: ES
authors.lastname: Kitamura
authors.affiliation: Universidade Federal de Juiz de Fora, Departamento de Estatística, Juiz de Fora-MG, Brasil.
authors.forename: Ronaldo Rocha
authors.initials: RR
authors.lastname: Bastos
authors.affiliation: Universidade Federal de Juiz de Fora, Faculdade de Odontologia, Juiz de Fora-MG, Brasil.
authors.forename: Pamella Valente
authors.initials: PV
authors.lastname: Palma
authors.affiliation: Universidade Federal de Juiz de Fora, Departamento de Saúde Coletiva, Juiz de Fora-MG, Brasil.
authors.forename: Isabel Cristina Gonçalves
authors.initials: IC
authors.lastname: Leite
mesh_terms: D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D001938:Brazil; D003430:Cross-Sectional Studies; D003729:Dental Care / Q000523:psychology* / Q000706:statistics & numerical data; D003752:Dental Health Services; D005260:Female; D019538:Health Care Surveys; D006801:Humans; D008297:Male; D008875:Middle Aged; D020380:Needs Assessment; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D055815:Young Adult