title: Leading Organizational Cultural Competency: Nurse Leader Rounds and Care for Diverse Patients.
abstract: Chief nurse executives (CNEs) face challenges in providing high-quality, patient-centered care for diverse populations. Although the implementation of culturally and linguistically appropriate services (CLAS) may improve patient satisfaction, the cost of initiatives and education coupled with shortened episodes of care pose obstacles. The article describes themes from a qualitative study with CNEs, describes resources and best practices, and highlights nurse leader rounds as a vehicle for implementing CLAS.
authors.affiliation: Author Affiliations: Assistant Professor and Director of Global Health (Dr Ogbolu), Associate Professor, FCH (Dr Scrandis) and FNP Student (Ms Fitzpatrick), School of Nursing, University of Maryland, Baltimore; and Dean and Professor (Dr Newhouse), Indiana University School of Nursing, Indianapolis.
authors.forename: Yolanda
authors.initials: Y
authors.lastname: Ogbolu
authors.forename: Debra A
authors.initials: DA
authors.lastname: Scrandis
authors.forename: Grace
authors.initials: G
authors.lastname: Fitzpatrick
authors.forename: Robin
authors.initials: R
authors.lastname: Newhouse
mesh_terms: D001291:Attitude of Health Personnel; D003144:Communication Barriers; D054521:Cultural Competency / Q000193:education*; D006801:Humans; D007318:Inservice Training / Q000191:economics / Q000379:methods / Q000592:standards; D007802:Language; D007857:Leadership; D008396:Maryland; D009718:Nurse Administrators / Q000523:psychology / Q000592:standards*; D009723:Nurse-Patient Relations; D009741:Nursing Staff, Hospital / Q000191:economics / Q000193:education* / Q000523:psychology; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000191:economics / Q000458:organization & administration / Q000592:standards*; D017410:Practice Guidelines as Topic; D036301:Qualitative Research