title: When the telephone makes life harder.
abstract: I was losing before I had begun. The line was crackly and the general hubbub in the office was making it even harder to hear.
authors.affiliation: Hampshire.
authors.forename: Jane
authors.initials: J
authors.lastname: Bates
mesh_terms: D003142:Communication; D006801:Humans; D013689:Telephone / Q000592:standards*; D006113:United Kingdom