title: Using a bespoke situated digital kiosk to encourage user participation in healthcare environment design.
abstract: Involving users through participation in healthcare service and environment design is growing. Existing approaches and toolkits for practitioners and researchers are often paper based involving workshops and other more traditional design approaches such as paper prototyping. The advent of digital technology provides the opportunity to explore new platforms for user participation. This paper presents results from three studies that used a bespoke situated user participation digital kiosk, engaging 33 users in investigating healthcare environment design. The studies, from primary and secondary care settings, allowed participant feedback on each environment and proved a novel, engaging "21st century" way to participate in the appraisal of the design process. The results point toward this as an exciting and growing area of research in developing not just a new method of user participation but also the technology that supports it. Limitations were noted in terms of data validity and engagement with the device. To guide the development of user participation using similar situated digital devices, key lessons and reflections are presented.
authors.affiliation: Dyson School of Design Engineering, Imperial College London, 10 Prince's Gardens, South Kensington, SW7 1NA, UK.
authors.forename: J
authors.initials: J
authors.lastname: Mackrill
authors.affiliation: UCL Interaction Centre, University College London, 66 - 72 Gower Street, London, WC1E 6EA, UK.
authors.forename: P
authors.initials: P
authors.lastname: Marshall
authors.affiliation: School of the Built Environment, Heriot-Watt University, Edinburgh, EH14 4AS, UK.
authors.forename: S R
authors.initials: SR
authors.lastname: Payne
authors.affiliation: WMG, University of Warwick, Coventry, CV4 7AL, UK.
authors.forename: E
authors.initials: E
authors.lastname: Dimitrokali
authors.affiliation: WMG, University of Warwick, Coventry, CV4 7AL, UK. Electronic address: R.Cain.1@warwick.ac.uk.
authors.forename: R
authors.initials: R
authors.lastname: Cain
mesh_terms: D000328:Adult; D001291:Attitude of Health Personnel; D003256:Community Participation; D016288:Computer Terminals; D003625:Data Collection / Q000379:methods*; D004779:Environment Design; D005160:Facility Design and Construction; D005260:Female; D006272:Health Facility Environment; D006801:Humans; D008297:Male; D008875:Middle Aged; D010358:Patient Participation; D014584:User-Computer Interface; D055815:Young Adult
keywords: Design; Healthcare; Technology; User participation