title: Lessons Learned From Two Decades of Patient- and Family-Centered Care in Radiology, Part 2: Building a Culture.
abstract: As reimbursements are increasingly linked to patient experience, physicians and hospitals will need to find ways to incorporate patient and family input into operational decisions. Rather than starting from the beginning, health systems could learn from practitioners who have been experimenting in this space and are willing to share their experience. The authors share lessons learned from two decades of experience incorporating patient and family advisers into the clinical operation of a radiology department and the resulting culture change. Radiology and radiologists can incorporate principles of patient- and family-centered care into clinical operations without loss of productivity.
authors.affiliation: Department of Radiology and Imaging, Medical College of Georgia, Augusta University, Augusta, Georgia. Electronic address: jrawson@augusta.edu.
authors.forename: James V
authors.initials: JV
authors.lastname: Rawson
authors.affiliation: Department of Radiology and Imaging, Medical College of Georgia, Augusta University, Augusta, Georgia.
authors.forename: Layne
authors.initials: L
authors.lastname: Mitchell
authors.affiliation: Department of Radiology, AU Health, Augusta, Georgia.
authors.forename: Lewis
authors.initials: L
authors.lastname: Golden
authors.affiliation: Department of Radiology, AU Health, Augusta, Georgia.
authors.forename: Alisa
authors.initials: A
authors.lastname: Murdock
authors.affiliation: American College of Radiology, Reston, Virginia.
authors.forename: G Rebecca
authors.initials: GR
authors.lastname: Haines
mesh_terms: D007857:Leadership; D017146:Models, Organizational; D015279:Organizational Culture; D009937:Organizational Objectives; D010348:Patient Care Team / Q000458:organization & administration*; D010358:Patient Participation / Q000379:methods*; D018802:Patient-Centered Care / Q000458:organization & administration*; D010817:Physician-Patient Relations; D011871:Radiology / Q000458:organization & administration*; D011872:Radiology Department, Hospital / Q000458:organization & administration*; D014481:United States
keywords: Imaging 3.0; Patient- and family-centered care; patient experience; patient satisfaction; patient-centered design; radiology