title: 'Never be afraid to complain'.
abstract: A senior nurse has advised families never to be afraid of raising concerns about the standard of care their loved ones receive.
mesh_terms: D003142:Communication; D005190:Family; D006801:Humans; D009735:Nursing Homes / Q000592:standards*; D011368:Professional-Family Relations; D011787:Quality of Health Care; D006113:United Kingdom