title: Books: The FRAYED Consultation Model for Doctors Dealing with Unreasonable Demands from Difficult Patients: A Communication Skills Guide for Stressed GPs on How to Survive Doctor-Patient Conflict: To Yield or not to Yield.
authors.affiliation: Editorial Fellow BJGP. E-mail: shaziakhan@doctors.org.uk.
authors.forename: Shazia
authors.initials: S
authors.lastname: Khan