title: Caregiver Expectations and Satisfaction of Urgent Care in a Pediatric Emergency Department.
abstract: Health care delivery expectations that may affect patient and caregiver satisfaction are not clearly understood. This study examined caregiver expectations and satisfaction with urgent care in a pediatric emergency department. Of 201 caregivers surveyed, we found that caregivers have specific expectations regarding clinical care of their child in terms of radiographic imaging, blood testing, antibiotics, pain management, and subspecialty consultation. Caregivers were generally less dissatisfied with the actual care provided than the urgent care physicians expected.
authors.affiliation: Division of Emergency and Transport Medicine, Children's Hospital Los Angeles, Los Angeles, California (Drs Marconi and Nager and Ms Pham); AND Department of Pediatrics, Keck School of Medicine at the University of Southern California, Los Angeles (Drs Marconi and Nager).
authors.forename: Greg P
authors.initials: GP
authors.lastname: Marconi
authors.forename: Phung K
authors.initials: PK
authors.lastname: Pham
authors.forename: Alan L
authors.initials: AL
authors.lastname: Nager
mesh_terms: D000293:Adolescent; D000328:Adult; D004636:Emergency Service, Hospital; D007722:Health Knowledge, Attitudes, Practice; D006776:Hospitals, Pediatric; D006801:Humans; D007588:Job Satisfaction; D008505:Medical Staff, Hospital / Q000523:psychology*; D008875:Middle Aged; D017060:Patient Satisfaction; D011795:Surveys and Questionnaires; D055815:Young Adult