title: Appreciative inquiry, positive deviance, and civility.
authors.affiliation: The author has disclosed that she has no significant relationships with, or financial interest in, any commercial companies pertaining to this article.
authors.forename: L Michele
authors.initials: LM
authors.lastname: Issel
mesh_terms: D003695:Delivery of Health Care; D004645:Empathy; D006801:Humans; D000075282:Incivility / Q000517:prevention & control*; D009936:Organizational Innovation