title: Lessons Learned From Two Decades of Patient- and Family-Centered Care in Radiology, Part 1: Getting Started.
abstract: Patient- and family-centered care has a long history, but the application of these principles to radiology is limited by infrequent direct patient contact for many radiologists; scarce peer-reviewed data in the radiology literature; and sparse access to implementation strategies, tools, and best practices. In a series of two articles, the authors share two decades of lessons learned from implementing patient- and family-centered care in a radiology department.
authors.affiliation: Augusta University, Augusta, Georgia. Electronic address: jrawson@augusta.edu.
authors.forename: James V
authors.initials: JV
authors.lastname: Rawson
authors.affiliation: Department of Radiology and Imaging, Medical College of Georgia, Augusta University, Augusta, Georgia.
authors.forename: Layne
authors.initials: L
authors.lastname: Mitchell
authors.affiliation: Department of Radiology, Augusta University Health, Augusta, Georgia.
authors.forename: Lewis
authors.initials: L
authors.lastname: Golden
authors.affiliation: Department of Radiology, Augusta University Health, Augusta, Georgia.
authors.forename: Alisa
authors.initials: A
authors.lastname: Murdock
authors.affiliation: American College of Radiology, Reston, Virginia.
authors.forename: G Rebecca
authors.initials: GR
authors.lastname: Haines
mesh_terms: D017146:Models, Organizational; D009937:Organizational Objectives; D010348:Patient Care Team / Q000458:organization & administration*; D010358:Patient Participation / Q000379:methods*; D018802:Patient-Centered Care / Q000458:organization & administration*; D010817:Physician-Patient Relations; D011871:Radiology / Q000458:organization & administration*; D011872:Radiology Department, Hospital / Q000458:organization & administration*; D014481:United States
keywords: Imaging 3.0; Patient- and family-centered care; patient experience; patient satisfaction; patient-centered design; radiology