title: Coproducing Aboriginal patient journey mapping tools for improved quality and coordination of care.
abstract: This paper describes the rationale and process for developing a set of Aboriginal patient journey mapping tools with Aboriginal patients, health professionals, support workers, educators and researchers in the Managing Two Worlds Together project between 2008 and 2015. Aboriginal patients and their families from rural and remote areas, and healthcare providers in urban, rural and remote settings, shared their perceptions of the barriers and enablers to quality care in interviews and focus groups, and individual patient journey case studies were documented. Data were thematically analysed. In the absence of suitable existing tools, a new analytical framework and mapping approach was developed. The utility of the tools in other settings was then tested with health professionals, and the tools were further modified for use in quality improvement in health and education settings in South Australia and the Northern Territory. A central set of patient journey mapping tools with flexible adaptations, a workbook, and five sets of case studies describing how staff adapted and used the tools at different sites are available for wider use.
authors.affiliation: Faculty of Medicine, Nursing and Health Sciences, Flinders University, GPO Box 2100, Adelaide 5001, Australia.
authors.forename: Janet
authors.initials: J
authors.lastname: Kelly
authors.affiliation: Faculty of Medicine, Nursing and Health Sciences, Flinders University, GPO Box 2100, Adelaide 5001, Australia.
authors.forename: Judith
authors.initials: J
authors.lastname: Dwyer
authors.affiliation: Faculty of Medicine, Nursing and Health Sciences, Flinders University, GPO Box 2100, Adelaide 5001, Australia.
authors.forename: Tamara
authors.initials: T
authors.lastname: Mackean
authors.affiliation: Faculty of Medicine, Nursing and Health Sciences, Flinders University, GPO Box 2100, Adelaide 5001, Australia.
authors.forename: Kim
authors.initials: K
authors.lastname: O Donnell
authors.affiliation: Faculty of Medicine, Nursing and Health Sciences, Flinders University, GPO Box 2100, Adelaide 5001, Australia.
authors.forename: Eileen
authors.initials: E
authors.lastname: Willis
mesh_terms: D003266:Continuity of Patient Care / Q000458:organization & administration*; D005190:Family; D006282:Health Personnel; D006801:Humans; D007407:Interviews as Topic; D015876:Northern Territory; D018802:Patient-Centered Care / Q000379:methods* / Q000458:organization & administration*; D010361:Patients; D058996:Quality Improvement; D011787:Quality of Health Care; D012424:Rural Population; D013021:South Australia; D014505:Urban Population