title: Understanding the service-user's perspective.
abstract: The mothers' distress and anxiety appears to have been underestimated by the nurses, who were concerned mainly with technical and safety issues. Further support for, and provision of information to, parents may improve their care experiences.
authors.affiliation: Northumbria University.
authors.forename: Christine
authors.initials: C
authors.lastname: English
mesh_terms: D001007:Anxiety; D006801:Humans; D024802:Nurse's Role; D010290:Parents; D010371:Pediatric Nursing; D058996:Quality Improvement; D012944:Social Support