title: [Quality management in a clinical research facility: Evaluation of changes in quality in-house figures and the appraisal of in-house quality indicators].
abstract: For long-term maintenance and improvement of quality within a clinical research institute, the implementation and certification of a quality management system is suitable. Due to the implemented quality management system according to the still valid DIN EN ISO 9001:2008 desired quality objectives are achieved effectively. The evaluation of quality scores and the appraisal of in-house quality indicators make an important contribution in this regard. In order to achieve this and draw quality assurance conclusions, quality indicators as sensible and sensitive as possible are developed. For this, own key objectives, the retrospective evaluation of quality scores, a prospective follow-up and also discussions establish the basis. In the in-house clinical research institute the measures introduced by the quality management led to higher efficiency in work processes, improved staff skills, higher customer satisfaction and overall to more successful outcomes in relation to the self-defined key objectives.
authors.affiliation: Institut für Medizinische Statistik, Informatik und Epidemiologie - IMSIE Universitätsklinikum Köln (AöR), Bereich Medizinische Informatik, Köln, Deutschland. Electronic address: bile.aden@outlook.de.
authors.forename: Bile
authors.initials: B
authors.lastname: Aden
authors.affiliation: Institut für Medizinische Statistik, Informatik und Epidemiologie - IMSIE Universitätsklinikum Köln (AöR), Bereich Medizinische Informatik, Köln, Deutschland.
authors.forename: Silke
authors.initials: S
authors.lastname: Allekotte
authors.affiliation: Institut für Medizinische Statistik, Informatik und Epidemiologie - IMSIE Universitätsklinikum Köln (AöR), Bereich Medizinische Informatik, Köln, Deutschland.
authors.forename: Ralph
authors.initials: R
authors.lastname: Mösges
mesh_terms: D005858:Germany; D006801:Humans; D011446:Prospective Studies; D011785:Quality Assurance, Health Care; D019984:Quality Indicators, Health Care; D012189:Retrospective Studies
keywords: Qualitätsindikator; Qualitätskennzahl; Qualitätsmanagement; Qualitätsmanagementsystem; clinical research institute; klinische Forschungseinrichtung; quality indicator; quality management; quality management system; quality score