title: The employee's productivity in the health care sector in Poland and their impact on the treatment process of patients undergoing elective laparoscopic cholecystectomy.
abstract: BACKGROUND
  Increasing the engagement of employees in the treatment process of patients may benefit a hospital and employee productivity and may result in better patient care and satisfaction with medical services. Given this, the first step in improving the quality of patient care is better availability of doctors for patients in a hospital ward.
  
  
  METHODS
  The research for this paper was conducted in six health care units in the Kuyavian-Pomeranian province in Poland. The research assessed how the elements relating to employees' behavior and things characteristic to medical service influence patients' willingness to recommend a hospital.
  
  
  RESULTS
  Patients' perception of services is linked with the behavior of medical employees and their engagement in the treatment process.
  
  
  CONCLUSIONS
  Our research indicates that individual employee recognition and collective recognition of hospital employees as a whole were identified as the most important factors in employee engagement in the treatment process (employee productivity) and patients' satisfaction with medical service.
authors.affiliation: Ross-Medica; Faculty of Health Sciences, Public Health Department, Nicolaus Copernicus University.
authors.forename: Anna
authors.initials: A
authors.lastname: Rosiek
authors.affiliation: Faculty of Pharmacy, Department of Inorganic and Analytical Chemistry, Nicolaus Copernicus University.
authors.forename: Aleksandra
authors.initials: A
authors.lastname: Rosiek-Kryszewska
authors.affiliation: Faculty of Health Sciences, Department of Rehabilitation, Nicolaus Copernicus University.
authors.forename: Łukasz
authors.initials: Ł
authors.lastname: Leksowski
authors.affiliation: Faculty of Health Sciences, Public Health Department, Nicolaus Copernicus University.
authors.forename: Tomasz
authors.initials: T
authors.lastname: Kornatowski
authors.affiliation: Faculty of Health Sciences, Public Health Department, Nicolaus Copernicus University; Department of General Thoracic and Vascular Surgery, Military Clinical Hospital in Bydgoszcz, Bydgoszcz, Poland.
authors.forename: Krzysztof
authors.initials: K
authors.lastname: Leksowski
keywords: employee’s productivity; hospitals; medical staff; organizational health; public health; workplace interventions to enhance health