title: Role of Google Glass in improving patient satisfaction for otolaryngology residents: a pilot study.
abstract: OBJECTIVE
  To demonstrate the feasibility and efficacy of the Google Glass as a tool to improve patient satisfaction and patient-physician communication for otolaryngology residents in the outpatient clinic setting. The primary outcome of the study was to improve patient satisfaction scores based on physician communication-related questions from Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys.
  
  
  METHODS
  Prospective randomised trial.
  
  
  METHODS
  Tertiary care hospital.
  
  
  METHODS
  To evaluate the effect on patient satisfaction, five residents were recorded using the Google Glass in an outpatient clinic setting by 50 randomised patients. Modified surveys based on the CG-CAHPS survey were completed by patients at the conclusion of each clinic encounter. The recorded videos were evaluated by two independent faculties. Summarised data and video were distributed to each resident for review as the intervention. The residents were recorded again by 45 additional patients with evaluation by patients and faculties.
  
  
  RESULTS
  After intervention, the scores from faculty surveys regarding patient satisfaction including the subject of better explanations (P > 0.001), listening carefully (P > 0.001), addressing patient questions (P > 0.001), displaying respect (P > 0.001) and spending adequate time (P = 0.0005) all significantly improved, as well as overall performance (P = 0.014). The scores from patient surveys did significantly improve.
  
  
  CONCLUSIONS
  This study demonstrates the improvements in patient satisfaction and patient-physician communication can be achieved with the use of Google Glass as a first-person recording device in the outpatient otolaryngology clinic setting.
authors.affiliation: Department of Otolaryngology, Head and Neck Surgery, University of Texas Medical Branch, Galveston, TX, USA.
authors.forename: E
authors.initials: E
authors.lastname: Son
authors.affiliation: School of Medicine, University of Texas Medical Branch, Galveston, TX, USA.
authors.forename: A
authors.initials: A
authors.lastname: Halbert
authors.affiliation: School of Medicine, University of Texas Medical Branch, Galveston, TX, USA.
authors.forename: S
authors.initials: S
authors.lastname: Abreu
authors.affiliation: Department of Preventive Medicine and Community Health, University of Texas Medical Branch, Galveston, TX, USA.
authors.forename: R
authors.initials: R
authors.lastname: Hester
authors.affiliation: Department of Otolaryngology, Head and Neck Surgery, University of Illinois in Chicago, Chicago, IL, USA.
authors.forename: G
authors.initials: G
authors.lastname: Jefferson
authors.affiliation: Department of Preventive Medicine and Community Health, University of Texas Medical Branch, Galveston, TX, USA.
authors.forename: K
authors.initials: K
authors.lastname: Jennings
authors.affiliation: Department of Otolaryngology, Head and Neck Surgery, University of Texas Medical Branch, Galveston, TX, USA.
authors.forename: H
authors.initials: H
authors.lastname: Pine
authors.affiliation: Department of Otolaryngology, Head and Neck Surgery, University of Texas Medical Branch, Galveston, TX, USA.
authors.forename: T
authors.initials: T
authors.lastname: Watts
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D000553:Ambulatory Care; D004503:Education, Medical, Graduate; D005139:Eyeglasses; D005240:Feasibility Studies; D005260:Female; D006801:Humans; D007396:Internship and Residency; D008297:Male; D008838:Microcomputers; D008875:Middle Aged; D010036:Otolaryngology / Q000193:education*; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D010865:Pilot Projects; D011446:Prospective Studies; D011795:Surveys and Questionnaires; D014741:Video Recording