title: [Evaluation of the Mobile Emergency Care Service in Santa Catarina State, Brazil].
abstract: This case study evaluated the Mobile Emergency Care Service (SAMU) in Santa Catarina State, Brazil, in 2013/2014. The theoretical log frame and evaluation matrix were validated by expert consensus workshops. Two dimensions were proposed: emergency care management and emergency care, analyzed with 22 indicators. Data collection used interviews, direct observation in the eight regional SAMU dispatches, and a questionnaire sent to the coordinators of the municipal SAMU. The analysis and value judgment according to separate dimensions, sub-dimensions, and indicators allowed identifying strengths and weaknesses amenable to intervention. No regional dispatch performed well in both dimensions; all were classified as "fair" in emergency care and "bad" in emergency management. An important strength was agile communication with callers for help, standardization, and external support for care. The mechanisms for internal and external linkage and communication need to be effectively implemented. The quality of advanced support units requires improvement.
authors.affiliation: Secretaria de Estado da Saúde de Santa Catarina, Florianópolis, Brasil.
authors.forename: Angela Maria Blatt
authors.initials: AM
authors.lastname: Ortiga
authors.affiliation: Universidade Federal de Santa Catarina, Florianópolis, Brasil.
authors.forename: Josimari Telino de
authors.initials: JT
authors.lastname: Lacerda
authors.affiliation: Universidade Federal de Santa Catarina, Florianópolis, Brasil.
authors.forename: Sonia
authors.initials: S
authors.lastname: Natal
authors.affiliation: Universidade Federal de Santa Catarina, Florianópolis, Brasil.
authors.forename: Maria Cristina Marino
authors.initials: MC
authors.lastname: Calvo
mesh_terms: D000552:Ambulances / Q000592:standards*; D001938:Brazil; D005069:Evaluation Studies as Topic; D006302:Health Services Research; D006801:Humans; D019984:Quality Indicators, Health Care