title: The effect of EHR-integrated patient-reported outcomes on satisfaction with chronic pain care.
abstract: OBJECTIVE
  Given its complexity, chronic noncancer pain presents an opportunity to use health information technology (IT) to improve care experiences. The objective of this study was to assess whether integrating patient-reported outcomes (PROs) data in an electronic health record (EHR) affects provider and patient satisfaction with chronic noncancer pain care.
  
  
  METHODS
  We conducted a pragmatic cluster randomized trial involving 4 family medicine clinics.
  
  
  METHODS
  We enrolled primary care providers (PCPs) and their patients with chronic noncancer pain. In the first 7 months (education phase), PCPs in intervention practices received education on how to use PROs for pain care. In the second 7 months (PRO phase), patients in intervention practices reported pain-related outcomes on arrival at their visits. PROs were immediately reported to PCPs through the EHR. Control group PCPs provided usual care. We compared intervention and control practices in terms of provider and patient satisfaction with care.
  
  
  RESULTS
  During the education phase, patients' mean ratings of their visits did not differ between control and intervention (9.33 vs 9.08; P = .20). During the PRO phase, patients' mean ratings did not differ between control and intervention (9.28 vs 9.01; P = .20). Similarly, there were no differences between the intervention and control groups in terms of provider satisfaction.
  
  
  CONCLUSIONS
  Delivering EHR-integrated PROs did not consistently improve patient or provider satisfaction. Positively, we found no evidence that the PRO tools negatively affected satisfaction. Future studies and technological innovations are needed to translate point-of-care health IT tools into improvements in patient and provider experiences.
authors.affiliation: Indiana University, 1050 Wishard Blvd, RG 5134, Indianapolis, IN 46202-2872. E-mail: charle@iu.edu.
authors.forename: Christopher A
authors.initials: CA
authors.lastname: Harle
authors.forename: Nicole M
authors.initials: NM
authors.lastname: Marlow
authors.forename: Siegfried O F
authors.initials: SO
authors.lastname: Schmidt
authors.forename: Jonathan J
authors.initials: JJ
authors.lastname: Shuster
authors.forename: Alyson
authors.initials: A
authors.lastname: Listhaus
authors.forename: Roger B
authors.initials: RB
authors.lastname: Fillingim
authors.forename: Robert W
authors.initials: RW
authors.lastname: Hurley
mesh_terms: D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D000554:Ambulatory Care Facilities / Q000458:organization & administration; D059350:Chronic Pain / Q000628:therapy*; D016000:Cluster Analysis; D057286:Electronic Health Records / Q000706:statistics & numerical data; D006801:Humans; D008490:Medical Informatics / Q000379:methods; D008875:Middle Aged; D059408:Pain Management / Q000379:methods*; D010147:Pain Measurement; D000071066:Patient Reported Outcome Measures; D017060:Patient Satisfaction; D010818:Practice Patterns, Physicians'; D011320:Primary Health Care / Q000379:methods*; D016896:Treatment Outcome; D014481:United States; D055815:Young Adult