title: Learning by Listening-Improving Health Care in the Era of Yelp.
authors.affiliation: Penn Medicine Center for Health Care Innovation, University of Pennsylvania Perelman School of Medicine, Philadelphia2Department of Emergency Medicine, University of Pennsylvania Perelman School of Medicine, Philadelphia.
authors.forename: Raina M
authors.initials: RM
authors.lastname: Merchant
authors.affiliation: Center for Health Incentives and Behavioral Economics; University of Pennsylvania Perelman School of Medicine, Philadelphia4Center for Health Equity Research and Promotion, Philadelphia VA Medical Center, Philadelphia, Pennsylvania.
authors.forename: Kevin G
authors.initials: KG
authors.lastname: Volpp
authors.affiliation: Penn Medicine Center for Health Care Innovation, University of Pennsylvania Perelman School of Medicine, Philadelphia4Center for Health Equity Research and Promotion, Philadelphia VA Medical Center, Philadelphia, Pennsylvania.
authors.forename: David A
authors.initials: DA
authors.lastname: Asch
mesh_terms: D003256:Community Participation; D030881:Disclosure; D006282:Health Personnel / Q000592:standards*; D006761:Hospitals / Q000592:standards*; D006801:Humans; D020407:Internet; D058996:Quality Improvement