title: Essentials for improving service quality in cancer care.
authors.affiliation: Institute for Healthcare Improvement, Cambridge, MA, United States; Mays Business School, Texas A&M University, College Station, TX, United States. Electronic address: BerryLe@tamu.edu.
authors.forename: Leonard L
authors.initials: LL
authors.lastname: Berry
authors.affiliation: Institute for Healthcare Improvement, Cambridge, MA, United States; Weill Cornell Medical College, New York, NY, United States.
authors.forename: Kedar S
authors.initials: KS
authors.lastname: Mate
mesh_terms: D002173:Cancer Care Facilities / Q000592:standards*; D002983:Clinical Competence; D017281:Cost of Illness; D005190:Family / Q000523:psychology; D005260:Female; D006801:Humans; D008297:Male; D009369:Neoplasms / Q000191:economics / Q000628:therapy*; D010166:Palliative Care / Q000592:standards; D010348:Patient Care Team / Q000592:standards; D010817:Physician-Patient Relations; D036301:Qualitative Research; D058996:Quality Improvement; D019984:Quality Indicators, Health Care