title: IDENTIFYING ELEVEN FACTORS OF SERVICE MARKETING MIX (4PS) EFFECTIVE ON TENDENCY OF PATIENTS TOWARD PRIVATE HOSPITAL.
abstract: BACKGROUND
  One of the important factors of correct management is to identify the reasons for patient tendency toward private hospitals. This study measures these factors based on service marketing mixes.
  
  
  METHODS
  This study used a cross sectional descriptive methodology. The study was conducted during 6 months in 2015. The studied population included patients of private hospitals in Tehran. Random sampling was used (n = 200). Data was collected by an author-made questionnaire for service marketing factors. Reliability and validity of the questionnaire were confirmed. Data analysis was done using factor analysis test in SPSS 20.
  
  
  RESULTS
  The results showed that constant attendance of physicians and nurses has the highest effect (0.707%) on patient tendency toward private hospitals.
authors.affiliation: Department of Health Services Management, College of Management and Social Science, Tehran North Branch, Islamic Azad University, Tehran, Iran.
authors.forename: Seyed Mojtaba
authors.initials: SM
authors.lastname: Hosseini
authors.affiliation: Department of Health Services Management, College of Management and Social Science, Tehran North Branch, Islamic Azad University, Tehran, Iran.
authors.forename: Samira
authors.initials: S
authors.lastname: Etesaminia
authors.affiliation: Department of Health Services Management, College of Management and Social Science, Tehran North Branch, Islamic Azad University, Tehran, Iran.
authors.forename: Mehrnoosh
authors.initials: M
authors.lastname: Jafari
keywords: Private hospital; marketing mix; patients; reasons of tendency