title: Critical analysis of e-health readiness assessment frameworks: suitability for application in developing countries.
abstract: Introduction e-Health is an innovative way to make health services more effective and efficient and application is increasing worldwide. e-Health represents a substantial ICT investment and its failure usually results in substantial losses in time, money (including opportunity costs) and effort. Therefore it is important to assess e-health readiness prior to implementation. Several frameworks have been published on e-health readiness assessment, under various circumstances and geographical regions of the world. However, their utility for the developing world is unknown. Methods A literature review and analysis of published e-health readiness assessment frameworks or models was performed to determine if any are appropriate for broad assessment of e-health readiness in the developing world. A total of 13 papers described e-health readiness in different settings. Results and Discussion Eight types of e-health readiness were identified and no paper directly addressed all of these. The frameworks were based upon varying assumptions and perspectives. There was no underlying unifying theory underpinning the frameworks. Few assessed government and societal readiness, and none cultural readiness; all are important in the developing world. While the shortcomings of existing frameworks have been highlighted, most contain aspects that are relevant and can be drawn on when developing a framework and assessment tools for the developing world. What emerged is the need to develop different assessment tools for the various stakeholder sectors. This is an area that needs further research before attempting to develop a more generic framework for the developing world.
authors.affiliation: 1 Department of TeleHealth, University of KwaZulu-Natal, Durban, South Africa.|2 Boitekanelo College, Gaborone, Botswana.
authors.forename: Kabelo Leonard
authors.initials: KL
authors.lastname: Mauco
authors.affiliation: 1 Department of TeleHealth, University of KwaZulu-Natal, Durban, South Africa.|3 NT Consulting, Global e-Health Inc, Calgary, AB, Canada.
authors.forename: Richard E
authors.initials: RE
authors.lastname: Scott
authors.affiliation: 1 Department of TeleHealth, University of KwaZulu-Natal, Durban, South Africa.
authors.forename: Maurice
authors.initials: M
authors.lastname: Mars
mesh_terms: D003466:Cultural Characteristics; D003906:Developing Countries; D014943:Global Health; D006801:Humans; D011639:Public Opinion; D017216:Telemedicine / Q000458:organization & administration*
keywords: developing countries; e-Health; e-readiness assessment; frameworks; models; review