title: Job Satisfaction: Insights from Home Support Care Workers in Three Canadian Jurisdictions.
abstract: This mixed-methods study identified the personal and workplace characteristics that drive the job satisfaction of home support workers (HSWs) providing assistance to elderly clients. Data were based on a standardized measure of job satisfaction, along with in-depth qualitative interviews with 176 home support workers from three Canadian provincial jurisdictions (British Columbia, n = 108; Ontario, n = 28; Nova Scotia, n = 40). We anticipated that variability in demographic profiles between the three groups of workers and different job descriptions would be associated with differences in perceived job satisfaction. This was not the case. Results from the qualitative analysis highlight key areas that contributed to job satisfaction. These are job (scheduling, travel, and safety), economic (income security), and organizational (communication, support, and respect) factors. Given these findings, we recommend improvements to workplace communication, increased travel time allowance between clients, and wage parity with equivalent positions in long-term care facilities.
authors.affiliation: School of Population and Public Health,University of British Columbia.
authors.forename: Dimitra
authors.initials: D
authors.lastname: Panagiotoglou
authors.affiliation: Family Studies and Gerontology,Mount Saint Vincent University.
authors.forename: Pamela
authors.initials: P
authors.lastname: Fancey
authors.affiliation: Family Studies and Gerontology,Mount Saint Vincent University.
authors.forename: Janice
authors.initials: J
authors.lastname: Keefe
authors.affiliation: Department of Sociology,University of British Columbia.
authors.forename: Anne
authors.initials: A
authors.lastname: Martin-Matthews
mesh_terms: D000328:Adult; D001955:British Columbia; D005260:Female; D006699:Home Care Services / Q000458:organization & administration*; D018576:Home Health Aides / Q000191:economics / Q000523:psychology* / Q000706:statistics & numerical data; D006801:Humans; D007407:Interviews as Topic; D007588:Job Satisfaction; D008297:Male; D008875:Middle Aged; D009674:Nova Scotia; D009864:Ontario; D036301:Qualitative Research; D016526:Workload / Q000523:psychology*; D017132:Workplace / Q000458:organization & administration / Q000523:psychology
keywords: Canada; aging; analyse qualitative; home care; home support workers; job satisfaction; qualitative analysis; satisfaction au travail; soins à domicile; travailleurs de soutien à domicile; vieillissement