title: Overcrowding must lead to compromised patient dignity.
abstract: It's a bit like Wimbledon. The ball goes back and forth. Alan Halliday wants the focus of the RCN's dignity campaign to switch to outpatients, where he complains that patient dignity is compromised as a matter of course (letters January 7).
authors.affiliation: London.
authors.forename: Regina Sousa
authors.initials: RS
authors.lastname: Barbosa