title: [Patient satisfaction in ambulatory cataract surgery : Differences between outpatients in a special surgery or in a hospital].
abstract: BACKGROUND
  The evaluation of patient satisfaction provides important information about subjective quality indicators from the patient's perspective. In Germany, cataract surgery is mostly done ambulatory in a special surgery or in a hospital. This study examines if there are differences in global patient satisfaction of either outpatient setting and if there are different determinants of global satisfaction with regard to the outpatient settings.
  
  
  METHODS
  The survey comprises ambulatory operated cataract patients in Saxony between 2014 and 2015. A total of 4800 cataract patients sent back a standardized, written questionnaire. Regression analysis identified determinants of global patient satisfaction in both groups.
  
  
  RESULTS
  The most influencing parameters for the global satisfaction were satisfaction with the treatment outcome, atmosphere and facilities in the surgery or hospital as well as the staff's level of kindness.
  
  
  CONCLUSIONS
  Results of the conducted study show most identified determinants of patient satisfaction are associated with service variables, such as atmosphere and facilities in surgery or hospital and waiting time in surgery or hospital. These aspects should be focused on to improve patient satisfaction in cataract patients.
authors.affiliation: Institut für Public Health, Medizinische Fakultät, Technische Universität Dresden, Fetscherstr. 74, 01307, Dresden, Deutschland. isabell.stein89@gmail.com.
authors.forename: I
authors.initials: I
authors.lastname: Stein
authors.affiliation: Institut für Public Health, Medizinische Fakultät, Technische Universität Dresden, Fetscherstr. 74, 01307, Dresden, Deutschland.
authors.forename: T
authors.initials: T
authors.lastname: Schoenfelder
authors.affiliation: Institut für Public Health, Medizinische Fakultät, Technische Universität Dresden, Fetscherstr. 74, 01307, Dresden, Deutschland.
authors.forename: J
authors.initials: J
authors.lastname: Kugler
mesh_terms: D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D000556:Ambulatory Surgical Procedures; D002387:Cataract Extraction; D005260:Female; D005858:Germany; D006801:Humans; D008297:Male; D008875:Middle Aged; D010044:Outpatient Clinics, Hospital; D017060:Patient Satisfaction; D011331:Private Practice; D019984:Quality Indicators, Health Care; D011795:Surveys and Questionnaires
keywords: Cataract operation; Determinants of satisfaction; Outpatient care; Patient satisfaction; Subjective quality