title: Improving clinical handover in a paediatric ward: implications for nursing management.
abstract: OBJECTIVE
  To describe how nursing staff in a paediatric ward improved the conduct of clinical handover, using a practise development approach.
  
  
  BACKGROUND
  ISBAR (Identify, Situation, Background, Assessment and Recommendation) is a mnemonic tool to aid the safe transfer of patient information in clinical handover. The nurses identified the need to improve the use of ISBAR, and other issues related to handover that could compromise patient safety and constrain family-centred care.
  
  
  METHODS
  Sixty-one percent of nurses on the ward contributed to issue identification and the design of the educational material, including a set of written and video resources and incorporating the role of a handover coach. Staff performance was evaluated before and after access to the resources using self-administered Likert scales, observation and a focus group.
  
  
  RESULTS
  After the intervention, there was a stronger relationship between the participants' understanding of ISBAR and their application of it in handover. Further, there were statistically significant increases in improved handover practises, including family inclusion and safety checks.
  
  
  CONCLUSIONS
  A practise development approach is useful in the provision of education to guide clinical performance in patient handover. Nurse managers can use this approach to empower their staff to make positive changes to practise.
authors.affiliation: School of Nursing and Midwifery, Flinders University, Adelaide, South Australia, Australia.
authors.forename: Trudi
authors.initials: T
authors.lastname: Mannix
authors.affiliation: School of Nursing and Midwifery, Flinders University, Adelaide, South Australia, Australia.
authors.forename: Yvonne
authors.initials: Y
authors.lastname: Parry
authors.affiliation: School of Nursing and Midwifery, Flinders University, Adelaide, South Australia, Australia.
authors.forename: Allison
authors.initials: A
authors.lastname: Roderick
mesh_terms: D004509:Education, Nursing, Continuing / Q000379:methods; D017144:Focus Groups; D006801:Humans; D009726:Nurses / Q000523:psychology* / Q000592:standards; D062209:Patient Handoff / Q000592:standards*; D010372:Pediatrics / Q000379:methods* / Q000592:standards; D036301:Qualitative Research; D058996:Quality Improvement; D011795:Surveys and Questionnaires
keywords: clinical handoff; nursing; patient handover; practise development; quality improvement