title: Comparative study of satisfaction of users and health professionals with the public dental service.
abstract: The objective was to confront the view of users and health professionals about the satisfaction with the public dental service. Interviews were conducted with users, professionals considered directly (ESB) and indirectly (ACS) involved in oral health. Variables were evaluated individually and grouped into domains. A score was created for the analysis and the Kruskal-Wallis test was applied. The respondents positively assessed the quality of the dental services. The ACS demonstrated less satisfaction compared to users regarding general satisfaction in the Physical Structure and Medical Care domains and the variables: quality of clinical care; guidance to the patient after treatment performed in the specialty; and period of dental care. The ESB professionals expressed greater satisfaction than the users in the Medical Care domain and in the variables related to the provision of guidance, answering questions, attention solvability and consultation scheduling. It is concluded that the ESB professionals demonstrated a high degree of similarity to the satisfaction displayed by users, although positively expanded, and the ACS expressed more critically discrepant opinions in relation to users.
authors.affiliation: Departamento de Odontologia Preventiva e Social, Faculdade de Odontologia de Araçatuba, Universidade Estadual Paulista. R. José Bonifácio 1193, Vila Mendonça. 16015-050 Araçatuba SP Brasil. daniellebordin@hotmail.com.
authors.forename: Danielle
authors.initials: D
authors.lastname: Bordin
authors.affiliation: Departamento de Odontologia, Universidade Estadual de Ponta Grossa. Ponta Grossa PR Brasil.
authors.forename: Cristina Berger
authors.initials: CB
authors.lastname: Fadel
authors.affiliation: Departamento de Odontologia Preventiva e Social, Faculdade de Odontologia de Araçatuba, Universidade Estadual Paulista. R. José Bonifácio 1193, Vila Mendonça. 16015-050 Araçatuba SP Brasil. daniellebordin@hotmail.com.
authors.forename: Suzely Adas Saliba
authors.initials: SA
authors.lastname: Moimaz
authors.affiliation: Departamento de Odontologia Preventiva e Social, Faculdade de Odontologia de Araçatuba, Universidade Estadual Paulista. R. José Bonifácio 1193, Vila Mendonça. 16015-050 Araçatuba SP Brasil. daniellebordin@hotmail.com.
authors.forename: Cléa Adas Saliba
authors.initials: CA
authors.lastname: Garbin
authors.affiliation: Departamento de Odontologia Preventiva e Social, Faculdade de Odontologia de Araçatuba, Universidade Estadual Paulista. R. José Bonifácio 1193, Vila Mendonça. 16015-050 Araçatuba SP Brasil. daniellebordin@hotmail.com.
authors.forename: Nemre Adas
authors.initials: NA
authors.lastname: Saliba
mesh_terms: D001938:Brazil; D003695:Delivery of Health Care / Q000592:standards*; D003727:Dental Auxiliaries / Q000706:statistics & numerical data; D003729:Dental Care / Q000592:standards*; D003815:Dentists / Q000706:statistics & numerical data; D006801:Humans; D007407:Interviews as Topic; D017060:Patient Satisfaction