title: Editorial.
authors.affiliation: Hurst Research Ltd, Forest Town, UK.
authors.forename: Keith
authors.initials: K
authors.lastname: Hurst
mesh_terms: D003266:Continuity of Patient Care; D006801:Humans; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care; D058996:Quality Improvement; D011795:Surveys and Questionnaires