title: Using the Teach-Back Method in Patient Education to Improve Patient Satisfaction.
abstract: BACKGROUND
  This quasi-experimental research study used two similar nursing units to test the effects of teach back on Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores.
  
  
  METHODS
  A pretest-posttest design tested 24 nurses' knowledge, attitudes, and beliefs about teach back. Education specialists provided a 1-hour teaching session on teach back to all nurses in the intervention unit.
  
  
  RESULTS
  A significant improvement in knowledge scores in the pretest-posttest was found using paired t tests (p = .002). Qualitative analysis of nurses' comments demonstrated strong support for teach back in the post-test. The HCAHPS scores were not significantly improved in the intervention unit when compared with the control unit.
  
  
  CONCLUSIONS
  More research needs to be conducted to determine the effectiveness of teach back on HCAHPS scores. J Contin Educ Nurs. 2017;48(1):47-52.
authors.forename: Andrea M
authors.initials: AM
authors.lastname: Centrella-Nigro
authors.forename: Catherine
authors.initials: C
authors.lastname: Alexander
mesh_terms: D000328:Adult; D002983:Clinical Competence; D004509:Education, Nursing, Continuing / Q000379:methods*; D005260:Female; D007722:Health Knowledge, Attitudes, Practice; D006801:Humans; D008297:Male; D008875:Middle Aged; D015402:Nursing Education Research; D009741:Nursing Staff, Hospital / Q000193:education* / Q000523:psychology*; D010353:Patient Education as Topic / Q000379:methods*; D017060:Patient Satisfaction; D013663:Teaching