title: Framework for establishing records control in hospitals as an ISO 9001 requirement.
abstract: Purpose The purpose of this paper is to present the process followed to control records in a Jordanian private community hospital as an ISO 9001:2008 standard requirement. Design/methodology/approach Under the hospital quality council's supervision, the quality management and development office staff were responsible for designing, planning and implementing the quality management system (QMS) using the ISO 9001:2008 standard. A policy for records control was established. An action plan for establishing the records control was developed and implemented. On completion, a coding system for records was specified to be used by hospital staff. Finally, an internal audit was performed to verify conformity to the ISO 9001:2008 standard requirements. Findings Successful certification by a neutral body ascertained that the hospital's QMS conformed to the ISO 9001:2008 requirements. A framework was developed that describes the records controlling process, which can be used by staff in any healthcare organization wanting to achieve ISO 9001:2008 accreditation. Originality/value Given the increased interest among healthcare organizations to achieve the ISO 9001 certification, the proposed framework for establishing records control is developed and is expected to be a valuable management tool to improve and sustain healthcare quality.
authors.affiliation: Industrial Engineering Department, University of Jordan , Amman, Jordan.
authors.forename: Lina
authors.identifier: http://orcid.org/0000-0001-9314-7914
authors.initials: L
authors.lastname: Al-Qatawneh
mesh_terms: D000068:Accreditation; D005568:Forms and Records Control / Q000592:standards*; D006764:Hospitals, Community; D006801:Humans; D007597:Jordan; D016134:Organizational Policy; D017749:Total Quality Management
keywords: Documentation requirements; ISO 9000; Jordan; Quality management; Records control