title: Using a call center to coordinate Zika virus testing-New York City, 2016.
abstract: After local testing criteria for Zika virus expanded to include asymptomatic pregnant women who traveled to areas with active Zika virus transmission while pregnant, the New York City (NYC) Department of Health and Mental Hygiene (DOHMH) experienced a surge in test requests and subsequent testing delays due to factors such as incorrectly completed laboratory requisition forms. The authors describe how DOHMH addressed these issues by establishing the Zika Testing Call Center (ZTCC).
  
  
  
  Using a case study approach, the authors illustrate how DOHMH leveraged protocols, equipment, and other resources used previously during DOHMH&s Ebola emergency response to meet NYC's urgent Zika virus testing needs. To request Zika virus testing, providers call the ZTCC; if patients meet testing criteria, the ZTCC collects data necessary to complete requisition forms and sends the forms back to providers. The ZTCC also provides guidance on specimens needed for Zika virus testing. Providers submit completed requisition forms and appropriate specimens to DOHMH for testing.
  
  
  
  During March 21 through July 21, 2016, testing for 3,866 patients was coordinated through the ZTCC.
  
  
  
  The ZTCC exemplifies how a health department, using previous emergency response experiences, can quickly address local testing needs for an emerging infectious disease.
authors.affiliation: Division of State and Local Readiness, Office of Public Health Preparedness and Response, Centers for Disease Control and Prevention, Atlanta, Georgia; Bureau of Healthcare System Readiness, Office of Emergency Preparedness and Response, New York City Department of Health and Mental Hygiene, Long Island City, New York.
authors.forename: Jasmine
authors.initials: J
authors.lastname: Jacobs-Wingo
authors.affiliation: Disease Control Administration, Division of Disease Control, Department of Health and Mental Hygiene, Long Island City, New York.
authors.forename: Ifeoma
authors.initials: I
authors.lastname: Ezeoke
authors.affiliation: Disease Control Administration, Division of Disease Control, Department of Health and Mental Hygiene, Long Island City, New York.
authors.forename: Alhaji
authors.initials: A
authors.lastname: Saffa
authors.affiliation: Disease Control Administration, Division of Disease Control, Department of Health and Mental Hygiene, Long Island City, New York.
authors.forename: Anna
authors.initials: A
authors.lastname: Tate
authors.affiliation: Disease Control Administration, Division of Disease Control, Department of Health and Mental Hygiene, Long Island City, New York.
authors.forename: David
authors.initials: D
authors.lastname: Lee
authors.affiliation: Bureau of Environmental Disease and Injury Prevention, Division of Environmental Health, Department of Health and Mental Hygiene, Long Island City, New York.
authors.forename: Kimberly
authors.initials: K
authors.lastname: Johnson
authors.affiliation: Disease Control Administration, Division of Disease Control, Department of Health and Mental Hygiene, Long Island City, New York.
authors.forename: Katherine
authors.initials: K
authors.lastname: Whittemore
authors.affiliation: Disease Control Administration, Division of Disease Control, Department of Health and Mental Hygiene, Long Island City, New York.
authors.forename: Alex
authors.initials: A
authors.lastname: Illescas
authors.affiliation: Disease Control Administration, Division of Disease Control, Department of Health and Mental Hygiene, Long Island City, New York.
authors.forename: Austin
authors.initials: A
authors.lastname: Collins
authors.affiliation: Bureau of Environmental Disease and Injury Prevention, Division of Environmental Health, Department of Health and Mental Hygiene, Long Island City, New York.
authors.forename: Maytal
authors.initials: M
authors.lastname: Rand
authors.affiliation: Bureau of Public Health Laboratory, Division of Disease Control, Department of Health and Mental Hygiene, Long Island City, New York.
authors.forename: Jennifer L
authors.initials: JL
authors.lastname: Rakeman
authors.affiliation: Disease Control Administration, Division of Disease Control, Department of Health and Mental Hygiene, Long Island City, New York; Office of Infectious Diseases, National Center for Emerging and Zoonotic Infectious Diseases, Centers for Disease Control and Prevention, Atlanta, Georgia.
authors.forename: Jay K
authors.initials: JK
authors.lastname: Varma
authors.affiliation: Division of State and Local Readiness, Office of Public Health Preparedness and Response, Centers for Disease Control and Prevention, Atlanta, Georgia; Disease Control Administration, Division of Disease Control, Department of Health and Mental Hygiene, Long Island City, New York.
authors.forename: Neil M
authors.initials: NM
authors.lastname: Vora
mesh_terms: D058345:Asymptomatic Infections; D000070456:Call Centers; D000013:Congenital Abnormalities; D005260:Female; D006801:Humans; D007231:Infant, Newborn; D008403:Mass Screening / Q000458:organization & administration*; D009519:New York City; D011247:Pregnancy; D011251:Pregnancy Complications, Infectious / Q000175:diagnosis*; D014195:Travel; D047568:Unsafe Sex; D000071244:Zika Virus; D000071243:Zika Virus Infection / Q000175:diagnosis* / Q000635:transmission