title: RAND's Silent Monitoring Protocol for Assessing Suicide Crisis Line Call Content and Quality.
abstract: This article describes the methods for developing and testing a silent monitoring protocol for California suicide crisis call centers to evaluate call content and quality, document staff strengths and weaknesses, and identify areas for further training.
authors.forename: Lisa H
authors.initials: LH
authors.lastname: Jaycox
authors.forename: Rajeev
authors.initials: R
authors.lastname: Ramchand
authors.forename: Patricia A
authors.initials: PA
authors.lastname: Ebener
authors.forename: Dionne
authors.initials: D
authors.lastname: Barnes-Proby
authors.forename: Mary Lou
authors.initials: ML
authors.lastname: Gilbert