title: Effect of a Whole-Person Model of Care on Patient Experience in Patients With Complex Chronic Illness in Late Life.
abstract: BACKGROUND
  Patients with serious chronic illness are at a greater risk of depersonalized, overmedicalized care as they move into later life. Existing intervention research on person-focused care for persons in this transitional period is limited.
  
  
  OBJECTIVE
  To test the effects of LifeCourse, a team-based, whole-person intervention emphasizing listening to and knowing patients, on patient experience at 6 months.
  
  
  METHODS
  This is a quasi-experimental study with patients allocated to LifeCourse and comparison groups based on 2 geographic locations. Robust change-score regression models adjusted for baseline differences and confounding.
  
  
  METHODS
  Patients (113 intervention, 99 comparison in analyses) were individuals with heart failure or other serious chronic illness, cancer, or dementia who had visits to hospitals at a large multipractice health system in the United States Midwest.
  
  
  METHODS
  Primary outcome was 6-month change in patient experience measured via a novel, validated 21-item patient experience tool developed specifically for this intervention. Covariates included demographics, comorbidity score, and primary diagnosis.
  
  
  RESULTS
  At 6 months, LifeCourse was associated with a moderate improvement in overall patient experience versus usual care. Individual domain subscales for care team, communication, and patient goals were not individually significant but trended positively in the direction of effect.
  
  
  CONCLUSIONS
  Person-focused, team-based interventions can improve patient experience with care at a stage fraught with overmedicalization and many care needs. Improvement in patient experience in LifeCourse represents the sum effect of small improvements across different domains/aspects of care such as relationships with and work by the care team.
authors.affiliation: 1 Division of Health Policy and Management, University of Minnesota School of Public Health, Minneapolis, MN, USA.
authors.forename: Nathan D
authors.initials: ND
authors.lastname: Shippee
authors.affiliation: 1 Division of Health Policy and Management, University of Minnesota School of Public Health, Minneapolis, MN, USA.
authors.forename: Tetyana P
authors.initials: TP
authors.lastname: Shippee
authors.affiliation: 2 Division of Applied Research, Allina Health, Minneapolis, MN, USA.
authors.forename: Patrick D
authors.initials: PD
authors.lastname: Mobley
authors.affiliation: 2 Division of Applied Research, Allina Health, Minneapolis, MN, USA.
authors.forename: Karl M
authors.initials: KM
authors.lastname: Fernstrom
authors.affiliation: 2 Division of Applied Research, Allina Health, Minneapolis, MN, USA.
authors.forename: Heather R
authors.initials: HR
authors.lastname: Britt
mesh_terms: D000367:Age Factors; D000368:Aged; D000369:Aged, 80 and over; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D000071069:Multiple Chronic Conditions / Q000628:therapy*; D010166:Palliative Care / Q000458:organization & administration*; D010348:Patient Care Team / Q000458:organization & administration*; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000458:organization & administration*; D012737:Sex Factors; D012959:Socioeconomic Factors
keywords: late-life care; patient experience; quasi-experiment; serious chronic illness; team-based care; whole-person care