title: Factors Affecting the Behavior of Drive-Up Bank Users.
abstract: The behavior of 537 male and female users of windows at a drive-up bank was investigated by observing: (a) length of time spent approaching teller window, (b) whether machine or personal contact was chosen, (c) length of time spent at the window, and (d) characteristics of individuals in the vehicles. The results indicate that male drivers with same sex passengers had significantly (p < .05) faster approach lane time and window times than other groups. The drivers also tended not to use window lanes that were too far removed from the teller. The results are considered in terms of interpersonal contact of the driver with both the teller and passengers.
authors.affiliation: a Fort Hays State University , USA.|b Community Mental Health, Inc. , Lawrenceburg , Indiana , USA.
authors.forename: Thomas T
authors.initials: TT
authors.lastname: Jackson
authors.affiliation: a Fort Hays State University , USA.|b Community Mental Health, Inc. , Lawrenceburg , Indiana , USA.
authors.forename: Frederick J
authors.initials: FJ
authors.lastname: Klopfer