title: Standardizing Phlebotomy Job Descriptions.
abstract: BACKGROUND
  The University of Maryland Medical System, like all other medical systems, is faced with providing the highest quality care in an environment of increased demands and competition for resources. Some responses to this pressure include improved integration, coordination, and efficiency. Laboratory integration has been highlighted by our medical system as a promising area for improvement. Standardization of practices, including job descriptions, is an important step on this journey.
  
  
  METHODS
  With the help of the Human Resources department and the laboratory directors, we conducted an assessment of existing titles and practices from across our medical system. Analysis and evaluation of job descriptions demonstrated some inconsistencies and opportunities for standardization. Discussion and dialogue allowed us to reach consensus on a standard philosophy, format, and approach.
  
  
  RESULTS
  We created a system wide Phlebotomist job description, based on current practice, which reflected the needs of our medical system. We will be able to use this tool to standardize other job titles, as well as for recruitment and as a basis for retention.
  
  
  CONCLUSIONS
  This methodology can be easily duplicated and followed to evaluate and design job descriptions, as well as to reach consensus in an efficient and organized approach to job standardization in the laboratory.
authors.affiliation: Director of System Laboratory Services, University of Maryland Medical System Baltimore, MD jcook5@umm.edu.
authors.forename: Jim
authors.initials: J
authors.lastname: Cook
mesh_terms: D006801:Humans; D007587:Job Description / Q000592:standards*; D017056:Medical Laboratory Personnel / Q000458:organization & administration* / Q000592:standards*; D010560:Personnel Selection / Q000592:standards; D018962:Phlebotomy / Q000592:standards*
keywords: compensation; human resources; integration; job descriptions; management; phlebotomy; recruitment; retention