Korean Patient-Perceived Satisfaction Scale of Community-Based Case Management Services (Korean-PSCCM): Development and Psychometric Evaluation.
This study aimed to develop and psychometrically test an instrument for measuring patient-perceived satisfaction with community-based case management services in Korea. The study was conducted in 4 phases: Phase I, development of the instrument; Phase II, pilot testing of the instrument; Phase III, a large-scale study to test reliability and validity; and Phase IV, conversion of the new instrument from Korean to English. The new instrument was determined to have six factors-advocacy of case manager, outcome of care, communication skills, practice of a healthy lifestyle, referral, and recognition of risk factors-and also shown to be reliable.
a Department of Community Health Nursing and Nursing System , Seoul National University College of Nursing , Seoul , Republic of Korea.
Claire Su-Yeon
CS
Park
b Department of Bio-Behavioral Nursing Science , University of Florida College of Nursing , Gainesville , FL.
Saunjoo L
SL
Yoon
a Department of Community Health Nursing and Nursing System , Seoul National University College of Nursing , Seoul , Republic of Korea.
Soon-Nyung
SN
Yun
c Jeju National University College of Nursing , Jeju-si , Republic of Korea.
Eunok
E
Park
D000368:Aged; D019090:Case Management / Q000592:standards*; D003152:Community Health Nursing / Q000592:standards*; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction; D011594:Psychometrics; D012017:Referral and Consultation; D015203:Reproducibility of Results; D056910:Republic of Korea; D011795:Surveys and Questionnaires; D016896:Treatment Outcome
Case management; advocacy; community health nursing; instrument development; patient satisfaction