Hardwiring Bedside Shift Report.
OBJECTIVE
The purpose of this project was to increase nurse compliance with bedside report and increase patient satisfaction scores.


BACKGROUND
Bedside report is an evidence-based practice used to increase patient involvement in their care and improve patient satisfaction. A change management strategy and standardized approach to bedside report can help increase nurse compliance with the process.


METHODS
This study used a quasi-experimental, between-group, preimplementation and postimplementation comparison of patient satisfaction scores from returned surveys on 2 units in a 149-bed community hospital. We also compared nurse compliance with bedside report preimplementation and postimplementation.


RESULTS
Five months after using a change management strategy to "hardwire" (ingrain systems and tools) bedside report, nurse compliance with bedside report and patient satisfaction scores improved in both intervention units.


CONCLUSIONS
A change management strategy and standardized approach to bedside report helped increase nurse compliance with the process, leading to improved patient satisfaction.
Author Affiliations: Director of Professional Practice/Magnet Program Director (Dr Scheidenhelm), OSF St Joseph Medical Center, Bloomington, Illinois; and Assistant Professor (Dr Reitz), Mennonite College of Nursing at Illinois State University, Normal.
Sandra
S
Scheidenhelm
O Ed
OE
Reitz
D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D001291:Attitude of Health Personnel; D003142:Communication; D003266:Continuity of Patient Care / Q000458:organization & administration*; D005260:Female; D006801:Humans; D007087:Illinois; D008297:Male; D008491:Medical Informatics Applications; D008875:Middle Aged; D009741:Nursing Staff, Hospital / Q000523:psychology*; D017060:Patient Satisfaction; D019095:Point-of-Care Systems; D011795:Surveys and Questionnaires