Identification and Development of Items Comprising Organizational Citizenship Behaviors Among Pharmacy Faculty.
Objective.Identify behaviors that can compose a measure of organizational citizenship by pharmacy faculty.Methods.A four-round, modified Delphi procedure using open-ended questions (Round 1) was conducted with 13 panelists from pharmacy academia. The items generated were evaluated and refined for inclusion in subsequent rounds. A consensus was reached after completing four rounds.Results.The panel produced a set of 26 items indicative of extra-role behaviors by faculty colleagues considered to compose a measure of citizenship, which is an expressed manifestation of collegiality.Conclusions.The items generated require testing for validation and reliability in a large sample to create a measure of organizational citizenship. Even prior to doing so, the list of items can serve as a resource for mentorship of junior and senior faculty alike.
Touro University California College of Pharmacy, Vallejo, California; Kroger Food & Drug, Clarksville, Tennessee.
Shane P
SP
Desselle
Kroger Food & Drug, Clarksville, Tennessee.
Gretchen R
GR
Semsick
D001291:Attitude of Health Personnel; D001519:Behavior; D003697:Delphi Technique; D004512:Education, Pharmacy; D000071216:Faculty, Pharmacy; D015279:Organizational Culture; D015203:Reproducibility of Results; D012580:Schools, Pharmacy / Q000458:organization & administration*
citizenship behaviors; organizational citizenship; organizational climate; organizational culture