[Benchmarking in patient identification: An opportunity to learn].
OBJECTIVE
To perform a benchmarking on the safe identification of hospital patients involved in "Club de las tres C" (Calidez, Calidad y Cuidados) in order to prepare a common procedure for this process.


METHODS
A descriptive study was conducted on the patient identification process in palliative care and stroke units in 5medium-stay hospitals. The following steps were carried out: Data collection from each hospital; organisation and data analysis, and preparation of a common procedure for this process.


RESULTS
The data obtained for the safe identification of all stroke patients were: hospital 1 (93%), hospital 2 (93.1%), hospital 3 (100%), and hospital 5 (93.4%), and for the palliative care process: hospital 1 (93%), hospital 2 (92.3%), hospital 3 (92%), hospital 4 (98.3%), and hospital 5 (85.2%).


CONCLUSIONS
The aim of the study has been accomplished successfully. Benchmarking activities have been developed and knowledge on the patient identification process has been shared. All hospitals had good results. The hospital 3 was best in the ictus identification process. The benchmarking identification is difficult, but, a useful common procedure that collects the best practices has been identified among the 5 hospitals.
Unidad de Calidad, Dirección de Enfermería, Hospital Guadarrama, Guadarrama (Madrid), España. Electronic address: rosam.salazar@salud.madrid.org.
R M
RM
Salazar-de-la-Guerra
Unidad de Calidad, Hospital de Gorliz, Gorliz (Bilbao), España.
A
A
Santotomás-Pajarrón
Unidad de Calidad, Hospital Cruz Roja Española de Gijón, Gijón, España.
V
V
González-Prieto
Unidad de Calidad, Hospital Monte Naranco, Oviedo, España.
M D
MD
Menéndez-Fraga
Unidad de Calidad, Hospital La Fuenfría, Cercedilla (Madrid), España.
C
C
Rocha Hurtado
D019985:Benchmarking; D006801:Humans; D010355:Patient Identification Systems / Q000592:standards*; D058996:Quality Improvement
Benchmarking; Calidad de la atención de salud; Patient identification systems; Quality of health care; Sistemas de identificación de pacientes