Community-based Flu Outreach Clinics in South Los Angeles: Client Satisfaction and Experiences.
This study sought to better understand and improve influenza vaccination in low-income populations regardless of their health insurance/immigration status. It assessed client satisfaction and experiences with services provided at community-based "flu outreach" clinics in South Los Angeles. The clinics represent a community-public agency partnership-a model of vaccine delivery that was relatively novel to the region.



During 2011-2012, a self-administered questionnaire was distributed to clients of the local health department's 39 flu outreach clinics in South Los Angeles.



The study utilized a 10-item satisfaction scale and survey questions that gauged client history and experiences with present and prior vaccinations.



Of 4,497 adults who were eligible, 3,860 completed the survey (participation rate = 86%). More than 90% were satisfied with their experiences at the clinics. Younger adults were significantly more likely than adults aged 65+ to report not having been vaccinated in the previous year (p < .05). No statistical differences were observed by gender or race/ethnicity.



High satisfaction with flu outreach services in South Los Angeles suggests that this model for vaccine delivery could lead to meaningful client experience of care. Local health departments could capitalize on this model to improve preventive services delivery for the underserved.
Los Angeles County Department of Public Health, Division of Community Health Services, Los Angeles, California.
Zahra
Z
Mobasher
Los Angeles County Department of Public Health, Office of Health Assessment and Epidemiology, Los Angeles, California.|Fielding School of Public Health, Department of Epidemiology, University of California, Los Angeles, California.
Lisa V
LV
Smith
County of San Diego Health and Human Services Agency, Public Health Services, San Diego, California.
Ashley
A
Stegall
Los Angeles County Department of Public Health, Division of Community Health Services, Los Angeles, California.
Deanna
D
Bressler-Montgomery
Los Angeles County Department of Public Health, Children's Medical Services, Los Angeles, California.
Daniela
D
Dominguez
Los Angeles County Department of Public Health, Division of Community Health Services, Los Angeles, California.
Jan
J
King
Los Angeles County Department of Public Health, Office of Health Assessment and Epidemiology, Los Angeles, California.
Douglas
D
Frye
Los Angeles County Department of Public Health, Office of Health Assessment and Epidemiology, Los Angeles, California.
Jennifer
J
Piron
Los Angeles County Department of Public Health, Office of Health Assessment and Epidemiology, Los Angeles, California.
Leila
L
Family
Fielding School of Public Health, Department of Epidemiology, University of California, Los Angeles, California.|Los Angeles County Department of Public Health, Division of Chronic Disease and Injury Prevention, Los Angeles, California.|Department of Family Medicine, David Geffen School of Medicine at UCLA, Los Angeles, California.
Tony
0000-0002-4120-8559
T
Kuo
D000293:Adolescent; D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D003151:Community Health Centers / Q000458:organization & administration*; D003159:Community-Institutional Relations; D005260:Female; D019538:Health Care Surveys; D006801:Humans; D007252:Influenza Vaccines / Q000008:administration & dosage*; D007251:Influenza, Human / Q000517:prevention & control*; D015141:Los Angeles; D008297:Male; D008875:Middle Aged; D017146:Models, Organizational; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011203:Poverty; D055815:Young Adult
D007252:Influenza Vaccines
South Los Angeles; client satisfaction; influenza outreach clinics; medically uninsured