title: [Quality and efficiency of care, an obligation towards citizens?]
abstract: Certified patients' associations in health care work daily to represent and defend users of the health care system. The involvement of patients in therapeutic education programmes is another way of favouring a care approach centred on the patient. There remain, however, many areas which need to be improved to avoid patients and their families experiencing breaks in their care pathway, in particular through the development of community-hospital networks and collaboration between caregivers, patients and patients' associations.
authors.affiliation: 28, boulevard Pereire, 75017 Paris, France. Electronic address: ollivet@club-internet.fr.
authors.forename: Catherine
authors.initials: C
authors.lastname: Ollivet
mesh_terms: D017598:Efficiency, Organizational; D006801:Humans; D010344:Patient Advocacy; D010353:Patient Education as Topic / Q000458:organization & administration / Q000592:standards; D028701:Patient Rights; D011369:Professional-Patient Relations; D011787:Quality of Health Care / Q000941:ethics / Q000331:legislation & jurisprudence / Q000458:organization & administration / Q000592:standards
keywords: association; démocratie en santé; health democracy; représentant des usagers; user representative