title: [Towards the active participation of users in quality approaches].
abstract: Since the 1990s, the quality approach has been developing in hospitals in accordance with an assessment strategy, based on reference guidelines, or with a continuous quality improvement strategy, more favourable to the participation of players. The increase in chronic diseases encourages the participation of patients, with their own particular expertise on the disease and the associated care. Patients can also be involved in a collective mission, favourable to the improvement of the care provision.
authors.affiliation: Fondation ildys, route de Perharidy, 29680 Roscoff, France. Electronic address: dominiquepougheon@orange.fr.
authors.forename: Dominique
authors.initials: D
authors.lastname: Pougheon-Bertrand
authors.affiliation: Hôpital d'instruction des armées Bégin, DCSSA, 69, avenue de Paris, 94160 Saint-Mandé, France.
authors.forename: Sophie
authors.initials: S
authors.lastname: Coutant
mesh_terms: D003469:Culture; D005602:France; D006801:Humans; D010358:Patient Participation; D011785:Quality Assurance, Health Care / Q000379:methods* / Q000458:organization & administration; D058996:Quality Improvement / Q000458:organization & administration; D019984:Quality Indicators, Health Care
keywords: chronic disease; collaboration patient-soignant; démarche qualité; expertise patient; maladie chronique; patient expertise; patient-caregiver collaboration; quality approach