title: Touchscreen interfaces in context: A systematic review of research into touchscreens across settings, populations, and implementations.
abstract: Although many studies have been conducted on the human factors and ergonomics (HFE) of touchscreens, no comprehensive review has summarized the findings of these studies. Based on a schema (three dimensions of understanding critical for successful display selection) presented by Wickens et al. (2004), we identified three dimensions of analysis for touchscreen implementations: touchscreen technology, setting and environment of implementation, and user population. We conducted a systematic review based on the PRISMA protocol (Moher et al., 2009), searching five article databases for relevant quantitative literature on touchscreens. We found that all three dimensions of analysis have a significant effect on the HFE of touchscreens, and that a selection for or against touchscreens must take into consideration the specific context of system interaction in order to maximize safety, performance, and user satisfaction. Our report concludes with a set of specific recommendations for systems designers considering touchscreens as input/output devices, and suggestions for future study into the HFE of touchscreens.
authors.affiliation: User Experience Department, North Carolina State University, Raleigh, NC 27695 USA. Electronic address: akorphan@ncsu.edu.
authors.forename: Andreas K
authors.initials: AK
authors.lastname: Orphanides
authors.affiliation: Edward P. Fitts Department of Industrial and Systems Engineering, North Carolina State University, Raleigh, NC 27695 USA. Electronic address: csnam@ncsu.edu.
authors.forename: Chang S
authors.initials: CS
authors.lastname: Nam
mesh_terms: D000367:Age Factors; D001334:Automobile Driving; D016288:Computer Terminals; D034201:Computers, Handheld; D003258:Consumer Behavior; D006233:Persons with Disabilities; D004867:Equipment Design; D006804:Ergonomics; D007839:Functional Laterality; D019981:Health Care Sector; D006801:Humans; D012371:Robotics; D014110:Touch; D014584:User-Computer Interface
keywords: Human factors and ergonomics; Touchscreen interface; User-centered design