title: [Satisfaction and perceived quality of people insured by the Social Health Protection in Mexico. Methodological foundations].
abstract: To describe the conceptual framework and methods for implementation and analysis of the satisfaction survey of the Mexican System for Social Protection in Health.
  We analyze the methodological elements of the 2013, 2014 and 2015 surveys, including the instrument, sampling method and study design, conceptual framework, and characteristics and indicators of the analysis.
  The survey captures information on perceived quality and satisfaction. Sampling has national and State representation. Simple and composite indicators (index of satisfaction and rate of reported quality problems) are built and described. The analysis is completed using Pareto diagrams, correlation between indicators and association with satisfaction by means of multivariate models.
  The measurement of satisfaction and perceived quality is a complex but necessary process to comply with regulations and to identify strategies for improvement. The described survey presents a design and rigorous analysis focused on its utility for improving.
authors.affiliation: Centro de Investigación en Evaluación y Encuestas, Instituto Nacional de Salud Pública. Cuernavaca, México.
authors.forename: Pedro J
authors.initials: PJ
authors.lastname: Saturno-Hernández
authors.affiliation: Centro de Investigación en Evaluación y Encuestas, Instituto Nacional de Salud Pública. Cuernavaca, México.
authors.forename: Juan Pablo
authors.initials: JP
authors.lastname: Gutiérrez-Reyes
authors.affiliation: Centro de Investigación en Evaluación y Encuestas, Instituto Nacional de Salud Pública. Cuernavaca, México.
authors.forename: Waldo Ivan
authors.initials: WI
authors.lastname: Vieyra-Romero
authors.affiliation: Centro de Investigación en Evaluación y Encuestas, Instituto Nacional de Salud Pública. Cuernavaca, México.
authors.forename: Martín
authors.initials: M
authors.lastname: Romero-Martínez
authors.affiliation: Comisión Nacional de Protección Social en Salud. Ciudad de México, México.
authors.forename: Gabriel Jaime
authors.initials: GJ
authors.lastname: O'Shea-Cuevas
authors.affiliation: Comisión Nacional de Protección Social en Salud. Ciudad de México, México.
authors.forename: Javier
authors.initials: J
authors.lastname: Lozano-Herrera
authors.affiliation: Instituto Nacional de Salud Pública. Cuernavaca, México.
authors.forename: Sonia
authors.initials: S
authors.lastname: Tavera-Martínez
authors.affiliation: Instituto Nacional de Salud Pública. Cuernavaca, México.
authors.forename: Mauricio
authors.initials: M
authors.lastname: Hernández-Ávila
mesh_terms: D019538:Health Care Surveys / Q000379:methods*; D006801:Humans; D008800:Mexico; D009313:National Health Programs / Q000592:standards*; D017060:Patient Satisfaction; D011640:Public Policy; D011795:Surveys and Questionnaires