title: The way forward for patient safety and complaints procedures.
abstract: John Tingle, Reader in Health Law at Nottingham Trent University, discusses some of the problems facing the NHS in light of two recent reports, and why change seems to be so difficult to achieve.
authors.forename: John
authors.initials: J
authors.lastname: Tingle
mesh_terms: D006801:Humans; D009936:Organizational Innovation; D061214:Patient Safety; D058996:Quality Improvement; D013222:State Medicine / Q000458:organization & administration*; D006113:United Kingdom