title: Audiologists' communication behaviour during hearing device management appointments.
abstract: The aim of this exploratory study was to describe audiologist communication behaviours during appointments for hearing device monitoring and management before and after participation in counselling skills training.
  
  
  
  The study used a longitudinal design with three assessment points over 6 months.
  
  
  
  The sample included 10 audiologists and audiology graduate students interacting in a professional setting with their clients.
  
  
  
  Audiologists reported improvement in their counselling skills from pre-training to follow-up, which was consistent with objective findings that audiologist relative speaking time decreased from pre-training to post-training as well as from pre-training to follow-up. Observer-rated scores of participants' counselling skills; however, yielded no significant differences across time.
  
  
  
  Some improvement was noted in audiologists' counselling behaviour following a 1-day communication skills workshop and continued learning support. It is evident; however, that further training, such as increased training and performance feedback, is needed to maintain and enhance audiologist progress in the various aspects of counselling.
authors.affiliation: a Department of Communicative Disorders and Deaf Education , Utah State University , Logan , UT , USA.|b National Center for Hearing Assessment and Management, Utah State University , Logan , UT , USA , and.
authors.forename: Karen
authors.initials: K
authors.lastname: Muñoz
authors.affiliation: c Department of Psychology , Utah State University , Logan , UT , USA.
authors.forename: Clarissa W
authors.initials: CW
authors.lastname: Ong
authors.affiliation: a Department of Communicative Disorders and Deaf Education , Utah State University , Logan , UT , USA.
authors.forename: Stephanie A
authors.initials: SA
authors.lastname: Borrie
authors.affiliation: a Department of Communicative Disorders and Deaf Education , Utah State University , Logan , UT , USA.
authors.forename: Lauri H
authors.initials: LH
authors.lastname: Nelson
authors.affiliation: c Department of Psychology , Utah State University , Logan , UT , USA.
authors.forename: Michael P
authors.initials: MP
authors.lastname: Twohig
mesh_terms: D001071:Appointments and Schedules; D001291:Attitude of Health Personnel; D000072018:Audiologists / Q000523:psychology*; D001307:Auditory Perception; D002983:Clinical Competence; D003142:Communication; D003376:Counseling; D007722:Health Knowledge, Attitudes, Practice; D006309:Hearing; D006310:Hearing Aids; D006311:Hearing Disorders / Q000175:diagnosis / Q000503:physiopathology / Q000523:psychology / Q000628:therapy*; D006801:Humans; D007318:Inservice Training / Q000379:methods*; D008137:Longitudinal Studies; D019986:Persons with Hearing Disabilities / Q000523:psychology / Q000534:rehabilitation*; D011369:Professional-Patient Relations; D013997:Time Factors
keywords: Communication; counseling; hearing device