title: Systems scenarios: a tool for facilitating the socio-technical design of work systems.
abstract: The socio-technical systems approach to design is well documented. Recognising the benefits of this approach, organisations are increasingly trying to work with systems, rather than their component parts. However, few tools attempt to analyse the complexity inherent in such systems, in ways that generate useful, practical outputs. In this paper, we outline the 'System Scenarios Tool' (SST), which is a novel, applied methodology that can be used by designers, end-users, consultants or researchers to help design or re-design work systems. The paper introduces the SST using examples of its application, and describes the potential benefits of its use, before reflecting on its limitations. Finally, we discuss potential opportunities for the tool, and describe sets of circumstances in which it might be used. Practitioner Summary: The paper presents a novel, applied methodological tool, named the 'Systems Scenarios Tool'. We believe this tool can be used as a point of reference by designers, end-users, consultants or researchers, to help design or re-design work systems. Included in the paper are two worked examples, demonstrating the tool's application.
authors.affiliation: a Socio-Technical Centre, Leeds University Business School , University of Leeds , Leeds , UK.
authors.forename: Helen P N
authors.initials: HPN
authors.lastname: Hughes
authors.affiliation: a Socio-Technical Centre, Leeds University Business School , University of Leeds , Leeds , UK.
authors.forename: Chris W
authors.initials: CW
authors.lastname: Clegg
authors.affiliation: a Socio-Technical Centre, Leeds University Business School , University of Leeds , Leeds , UK.
authors.forename: Lucy E
authors.initials: LE
authors.lastname: Bolton
authors.affiliation: a Socio-Technical Centre, Leeds University Business School , University of Leeds , Leeds , UK.
authors.forename: Lauren C
authors.initials: LC
authors.lastname: Machon
mesh_terms: D032921:Consensus; D006804:Ergonomics / Q000379:methods*; D006126:Group Processes; D006801:Humans; D008962:Models, Theoretical; D009937:Organizational Objectives; D000073597:Stakeholder Participation; D013597:Systems Analysis; D013598:Systems Theory; D013647:Task Performance and Analysis; D017216:Telemedicine
keywords: Work organisation; cost–benefit analysis; ergonomics tools and methods; socio-technical systems; system performance modelling