title: One System's Approach to a Consistent Patient Experience.
authors.affiliation: Connie C. Bonebrake, senior vice president and chief patient experience officer, Carolinas HealthCare System, Charlotte, North Carolina; and W. Patrick Ratchford, FACHE, vice president of patient experience, Carolinas HealthCare System.
authors.forename: Connie C
authors.initials: CC
authors.lastname: Bonebrake
mesh_terms: D006801:Humans; D005791:Patient Care