title: Listening with text.
abstract: Asynchronous, text-based patient-physician encounters are highly effective as a first touch point to the health system as they allow experienced physicians to make the first decision on next steps. Results are beginning to come in with patients in Colorado and Texas along five key measures: utilization, re-engagement, compliance, response time, and overall savings.
authors.affiliation: CirrusMD, Denver, CO, USA.
authors.forename: Andrew
authors.initials: A
authors.lastname: Altorfer
authors.affiliation: CirrusMD, Denver, CO, USA.
authors.forename: Blake
authors.initials: B
authors.lastname: McKinney
keywords: Digital health; mHealth; mobile health; telehealth; telemedicine; value-based care; virtual care