A Systematic Approach: The Path to an Exceptional Patient Experience.
Bo Snyder, FACHE, is president of Bo Snyder Consulting Inc., based in Kalamazoo, Michigan; an adjunct professor of health management and policy at the University of Michigan's School of Public Health; and author of The Best Patient Experience: Helping Physicians Improve Care, Satisfaction, and Scores and A Physician Guidebook to The Best Patient Experience (both published by Health Administration Press).
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D003695:Delivery of Health Care; D006801:Humans; D017060:Patient Satisfaction