title: A systematic review of satisfaction with teledermatology.
abstract: Background The two most commonly used modalities of teledermatology (TD) are store-and-forward (SF) and live-interactive (LI) TD. Existing studies have not compared these tools with respect to patient and provider satisfaction. Objective To systematically review all published studies of patient and provider satisfaction with SF and LI TD. Methods PubMed, EMBASE, and Cochrane databases were systematically searched for studies on provider or patient satisfaction with SF or LI TD between January 2000 and June 2016. Results Forty eligible studies were identified: 32 with SF TD, 10 with LI TD, and 2 evaluating both. With SF TD, 96% of studies assessing patient satisfaction and 82% of studies assessing provider satisfaction demonstrated satisfaction ( n = 24 and 17, respectively). With LI TD, 89% of studies assessing patient satisfaction and all studies assessing provider satisfaction revealed satisfaction (n = 9 and 6, respectively). Conclusion Patients and providers are satisfied with both SF and LI TD. Studies assessing satisfaction with LI have not been conducted in recent years, and have only been conducted in limited geographic patient populations. Further research assessing satisfaction with TD will help address any dissatisfaction with its uses and allow for increased support and funding of future programmes.
authors.affiliation: 1 Department of Dermatology, University of Colorado Anschutz Medical Campus, Aurora, CO, USA.
authors.forename: Jessica S
authors.initials: JS
authors.lastname: Mounessa
authors.affiliation: 2 Michigan State University College of Human Medicine, Grand Rapids, MI, USA.
authors.forename: Stephanie
authors.initials: S
authors.lastname: Chapman
authors.affiliation: 3 University of North Dakota School of Medicine, Grand Forks, ND, USA.
authors.forename: Taylor
authors.initials: T
authors.lastname: Braunberger
authors.affiliation: 4 Duke University School of Medicine, Durham, NC, USA.
authors.forename: Rosie
authors.initials: R
authors.lastname: Qin
authors.affiliation: 5 Department of Dermatology, University of Pennsylvania Perelman School of Medicine, Philadelphia, PA, USA.
authors.forename: Jules B
authors.initials: JB
authors.lastname: Lipoff
authors.affiliation: 1 Department of Dermatology, University of Colorado Anschutz Medical Campus, Aurora, CO, USA.|6 Dermatology Service, Eastern Colorado Health Care System, US; Department of Veteran Affairs, Denver, CO, USA.|7 Department of Community and Behavioral Health, Colorado School of Public Health, Aurora, CO, USA.
authors.forename: Robert P
authors.initials: RP
authors.lastname: Dellavalle
authors.affiliation: 1 Department of Dermatology, University of Colorado Anschutz Medical Campus, Aurora, CO, USA.|6 Dermatology Service, Eastern Colorado Health Care System, US; Department of Veteran Affairs, Denver, CO, USA.
authors.forename: Cory A
authors.initials: CA
authors.lastname: Dunnick
mesh_terms: D001291:Attitude of Health Personnel; D003880:Dermatology / Q000379:methods*; D006801:Humans; D017060:Patient Satisfaction; D017216:Telemedicine / Q000379:methods*
keywords: eHealth; remote consultation; teleconsulting; teledermatology; telemedicine