title: Teaching Tip: Improving Students' Email Communication through an Integrated Writing Assignment in a Third-Year Toxicology Course.
abstract: Client communication is important for success in veterinary practice, with written communication being an important means for veterinarian-client information sharing. Effective communication is adapted to clients' needs and wants, and presents information in a clear, understandable manner while accounting for varying degrees of client health literacy. This teaching tip describes the use of a mock electronic mail assignment as one way to integrate writing into a required veterinary toxicology course. As part of this project, we provide baseline data relating to students' written communication that will guide further development of writing modules in other curricula. Two independent raters analyzed students' writing using a coding scheme designed to assess adherence to the guidelines for effective written health communication. Results showed that the majority of students performed satisfactorily or required some development with respect to recommended guidelines for effective written health communication to facilitate client understanding. These findings suggest that additional instruction and practice should emphasize the importance of incorporating examples, metaphors, analogies, and pictures to create texts that are comprehensible and memorable to clients. Recommendations are provided for effective integration of writing assignments into the veterinary medicine curriculum.
authors.forename: April A
authors.initials: AA
authors.lastname: Kedrowicz
authors.forename: Sarah
authors.initials: S
authors.lastname: Hammond
authors.forename: David C
authors.initials: DC
authors.lastname: Dorman
mesh_terms: D003479:Curriculum; D004520:Education, Veterinary; D034742:Electronic Mail; D005260:Female; D006801:Humans; D008297:Male; D013337:Students, Medical; D013663:Teaching; D014116:Toxicology / Q000193:education*; D014956:Writing
keywords: client education; communication; electronic mail; writing