title: Factors associated with user satisfaction regarding treatment offered in Brazilian primary health care.
abstract: The Program for Access and Quality Improvement in Primary Care (PMAQ-AB) aimed to improve healthcare public service quality. The purpose of this study was to identify the main factors that influence user satisfaction in Brazilian primary health care services. This research was carried out using secondary data from the first cycle of the PMAQ-AB. A cluster analysis was carried out to find the dependent variable of user satisfaction; and logistic regression was applied in order to obtain the decision model. From the resulting regression model, two factors can be highlighted as regards influencing user satisfaction in Brazil: the user's perception that the team did not attempt to address their needs/problems within the health unit; and the user not feeling respected by the professionals in relation to cultural habits, customs, and religion or only sometimes feeling so. This study revealed the importance of continued commitment of teams and managers to improving care access, meeting user needs, and improving organizational aspects and the health professional-user relationship.
authors.affiliation: Universidade Federal da Paraíba, João Pessoa, Brasil.
authors.forename: Ane Polline Lacerda
authors.initials: AP
authors.lastname: Protasio
authors.affiliation: Universidade Federal da Paraíba, João Pessoa, Brasil.
authors.forename: Luciano Bezerra
authors.initials: LB
authors.lastname: Gomes
authors.affiliation: Universidade Federal da Paraíba, João Pessoa, Brasil.
authors.forename: Liliane Dos Santos
authors.initials: LD
authors.lastname: Machado
authors.affiliation: Universidade Federal da Paraíba, João Pessoa, Brasil.
authors.forename: Ana Maria Gondim
authors.initials: AM
authors.lastname: Valença
mesh_terms: D000328:Adult; D001938:Brazil; D016000:Cluster Analysis; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011320:Primary Health Care / Q000592:standards*