title: User satisfaction with the care of nurses.
abstract: OBJECTIVE
  To evaluate user satisfaction with the care of nurses.
  
  
  METHODS
  Cross-sectional study with a quantitative approach, performed in the medical clinic of the University Hospital of UFMA/HU/UFMA, with 150 users in the period from October 2013 to August 2014, through an identification form the and Patient Satisfaction Instrument. In the data analysis, Student t test, Kruskal Wallis and Spearman Linear Correlation were used.
  
  
  RESULTS
  Users have reported high levels of satisfaction with all items and domains, with the highest average satisfaction related to technical and professional domain, followed by the domain trust, resulting in satisfactory internal consistency in all areas. Gender and level of education had a positive influence on patient satisfaction.
  
  
  CONCLUSIONS
  The study showed that the satisfaction of users admitted to the medical clinic is correlated with technical skills, scientific knowledge and the individualization of care provided by nurses.
authors.affiliation: Universidade Federal do Maranhão (UFMA), Departamento de Enfermagem. São Luís, Maranhão, Brasil.
authors.forename: Miriam Alves Dos
authors.initials: MA
authors.lastname: Santos
authors.affiliation: Universidade Federal do Maranhão (UFMA), Departamento de Enfermagem. São Luís, Maranhão, Brasil.
authors.forename: Ana Hélia de Lima
authors.initials: AH
authors.lastname: Sardinha
authors.affiliation: Universidade Federal do Maranhão (UFMA), Departamento de Enfermagem. São Luís, Maranhão, Brasil.
authors.forename: Leiliane Nascimento Dos
authors.initials: LN
authors.lastname: Santos
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D002983:Clinical Competence; D003430:Cross-Sectional Studies; D004522:Educational Status; D005260:Female; D006760:Hospitalization; D006785:Hospitals, University; D006801:Humans; D007407:Interviews as Topic; D007902:Length of Stay; D008297:Male; D008875:Middle Aged; D009723:Nurse-Patient Relations; D009732:Nursing Care / Q000523:psychology*; D009741:Nursing Staff, Hospital / Q000523:psychology; D017060:Patient Satisfaction; D011795:Surveys and Questionnaires; D055815:Young Adult