title: Sailing on the '7 Cs': teaching junior doctors how to redirect patients during difficult consultations in primary care.
authors.affiliation: a Departments of Family Medicine, Medicine and Surgery , University of Miami Miller School of Medicine , Miami , FL , USA.
authors.forename: Heidi
authors.initials: H
authors.lastname: Allespach
authors.affiliation: b Department of Medicine , University of Miami Miller School of Medicine , Miami , FL , USA.
authors.forename: Erin N
authors.initials: EN
authors.lastname: Marcus
authors.affiliation: c Department of Family Medicine , University of Miami Miller School of Medicine , Miami , FL , USA.
authors.forename: Kassandra M
authors.initials: KM
authors.lastname: Bosire
mesh_terms: D003142:Communication; D006801:Humans; D008505:Medical Staff, Hospital; D010361:Patients / Q000523:psychology*; D010817:Physician-Patient Relations; D058007:Physicians, Primary Care; D011320:Primary Health Care / Q000379:methods*
keywords: Medical education; difficult patients; doctor-patient communication; redirecting; time management